Job Description

Project Role :

Application Support Engineer

Project Role Description :

Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.

Must have skills :

Enterprise Network Operations

Good to have skills :

Network Architecture and Design

Minimum

7.5

year(s) of experience is required

Educational Qualification :

15 years full time education



Summary: As an Application Support Engineer, you will act as software detectives, providing a dynamic service that identifies and solves issues within multiple components of critical business systems. Your typical day will involve collaborating with various teams to troubleshoot and resolve complex problems, ensuring the seamless operation of essential applications and systems. You will engage in proactive monitoring and maintenance, contributing to the overall efficiency and reliability of business operations while continuously seeking opportunities for improvement and optimization. oAdvanced Troubleshooting, Change Management, Problem Management oWorks on problems/projects of domain diverse complexity and scope. oLeads and/or provides expertise to functional project teams and may participate in cross-functional initiatives within projects oTypical work: Large, complex, inter-networking environments oResponsible for daily supervision of a team (e.g., delivery, process, business operations). oManages the workload of the team, may make work assignments, and has responsibility for developing team members. oOperates as a subject matter expert and may be the escalation point for issue resolution and customer escalations. oManages effective internal/external client relationships within a defined area of responsibility and builds client relationships in the wider group or unit. Key Responsibilities: oInterpret day-to-day business objectives and prepare/execute operational practices/work programs. Ensure proper execution of processes by team Review all incoming work for clarity, provide clear work directions, e.g., receive requests for assistance from the field, determine level of assistance required and respond appropriately oMay perform data entry or other client related tasks in various systems, as required oDemonstrate expert knowledge of processes and related systems to effectively perform responsibilities oMay make decisions about the day-to-day operation of the group, including management of work assignments and information between shifts as well as approach regarding workload, equipment, staffing, and scheduling. Includes adjusting work hours as necessary to meet deadlines, e.g., overtime, evening and weekend hours oManage workloads to ensure even distribution of responsibilities and provide development opportunities, when available, with assistance from supervisor or workforce planner oPerform and/or ensure completion of quality review check on outgoing work (e.g., proof data entry, correspondence, and other tasks) within immediate team to ensure quality, accuracy, and consistency oIdentify and assist with development of support materials for team use, e.g., training manuals, job aids, and views in databases oPrepare, analyze and interpret complex reports/information and formulate conclusions oAct as technical and functional resource and Subject Matter Expert for team members, peers and/or clients as assigned oAnticipate, identify, and assess complex issues/problems. Develop and implement a corresponding plan of action to bring the situation to resolution. Communicate changes to supervisor and assist other team leads with resolutions, as needed oPerform analysis of quality audits; analyze results and develop process improvements to maintain quality deliverables oAssist with providing operational statistics and escalate operational issues to supervisor oPlan and facilitate weekly (as required) team calls/meetings. May present and facilitate at group meetings and new hire integrations; may develop presentation content oEnsure completion of time and expense reports for self and team members per policies. Maintain accurate records for chargeable time to client projects oManage numerous, complex projects requiring high level capabilities with minimal supervision Certifications Cisco - CCNA/CCNP and ITIL Certification. Basic knowledge and understanding on F5 Azure cloud certification for cloud support.




15 years full time education