Job Description

Project Role :

Application Support Engineer

Project Role Description :

Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.

Must have skills :

Commvault Backup Administration, Veeam Backup and Replication

Good to have skills :

NA

Minimum

3

year(s) of experience is required

Educational Qualification :

15 years full time education



Summary: As an Application Support Engineer, you will act as software detectives, providing a dynamic service that identifies and solves issues within multiple components of critical business systems. Your typical day will involve collaborating with various teams to troubleshoot and resolve software-related challenges, ensuring the smooth operation of essential applications and systems. You will engage in problem-solving activities, analyze system performance, and contribute to the overall efficiency of business processes, all while maintaining a focus on delivering high-quality support to users and stakeholders. Roles & Responsibilities: Administer, configure, and maintain Veeam Backup & Replication and Commvault Complete Backup & Recovery platforms. o Design and manage backup policies, job schedules, retention settings, and repositories for on-prem and cloud workloads. o Monitor backup health, troubleshoot failures, and ensure timely completion of jobs. o Perform test restores, full restores, and file-level recoveries on demand. o Implement and manage backups for: o VMware, Hyper-V, and physical machines o Cloud workloads (AWS EC2, Azure VMs, Microsoft 365, Azure Blob, S3, etc.) o Databases such as SQL Server, Oracle, SAP HANA, etc. o Leverage object storage and cloud repositories for offsite/long-term retention and immutability. o Ensure integration with cloud-native platforms for disaster recovery and long-term archiving. o Implement encryption, air-gapped backups, immutability, and access control policies. o Support audits, data retention, GDPR, HIPAA, and other regulatory requirements. o Ensure backups comply with corporate security standards and disaster recovery policies. o Create automation scripts (e.g., PowerShell, Bash, or REST APIs) for backup tasks and reporting. o Optimize storage consumption and backup windows through deduplication, compression, and tuning. o Conduct performance tuning and capacity planning. o Use native monitoring tools (e.g., Veeam ONE, Commvault Command Center) to track job status, alerts, and SLA compliance. o Produce regular reports on backup success rates, recovery points, and capacity utilization. o Maintain detailed documentation of backup architecture, policies, and procedures. o 1.5+ years hands-on experience with Veeam and Commvault in medium to large-scale environments. o Experience supporting hybrid or multi-cloud environments (Azure, AWS, etc.). Professional & Technical Skills: o Backup Tools: Veeam Backup & Replication, Veeam ONE, Commvault CommServe, MediaAgent, Command Center o Virtualization: VMware vSphere, Hyper-V o Cloud Platforms: AWS (EC2, S3), Azure (VMs, Blob), Microsoft 365 backup o OS & Apps: Windows, Linux, SQL Server, Oracle, Exchange, SharePoint o Automation: PowerShell, Bash, Commvault/Veeam APIs o Storage Integration: NAS, SAN, Object Storage (S3, Azure Blob), Tape o Monitoring: Veeam ONE, Commvault Alerts, SolarWinds (optional) o Security: Backup encryption, RBAC, MFA, immutable backups o Strong problem-solving and analytical abilities. o Ability to work independently and in cross-functional teams. o Excellent documentation and communication skills. o Attention to detail and a proactive approach to risk mitigation. o Veeam Certified Engineer (VMCE) o Commvault Certified Professional / Engineer o Microsoft Certified: Azure Administrator Associate o AWS Certified SysOps Administrator o ITIL Foundation Certification Additional Information: - The candidate should have minimum 3 years of experience in Commvault Backup Administration. - This position is based at our Bengaluru office. - A 15 years full time education is required.




15 years full time education