Job Description

Project Role :

Application Support Engineer

Project Role Description :

Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.

Must have skills :

Infrastructure Service Management

Good to have skills :

NA

Minimum

7.5

year(s) of experience is required

Educational Qualification :

15 years full time education



Summary: As an Application Support Engineer, you will act as software detectives, providing a dynamic service that identifies and solves issues within multiple components of critical business systems. Your typical day will involve collaborating with various teams to troubleshoot and resolve complex problems, ensuring the seamless operation of essential applications and services. You will engage in proactive monitoring and maintenance, contributing to the overall efficiency and reliability of the systems you support. Your role will require you to stay updated on the latest technologies and best practices, enabling you to deliver effective solutions and enhance user experiences across the organization. Roles & Responsibilities: - Expected to be an SME, collaborate and manage the team to perform. - Responsible for team decisions. - Engage with multiple teams and contribute on key decisions. - Provide solutions to problems for their immediate team and across multiple teams. - Facilitate knowledge sharing sessions to enhance team capabilities and foster a culture of continuous improvement. - Monitor system performance and implement necessary adjustments to optimize functionality. Professional & Technical Skills: - Must To Have Skills: Proficiency in Infrastructure Service Management. - Good To Have Skills: Experience with cloud service management tools. - Strong understanding of incident management processes and best practices. - Familiarity with ITIL framework and service delivery methodologies. - Experience in troubleshooting and resolving application-related issues. Additional Information: - The candidate should have minimum 7.5 years of experience in Infrastructure Service Management. - This position is based at our Bengaluru office. - A 15 years full time education is required.




15 years full time education