Job Description

Project Role :

Application Support Engineer

Project Role Description :

Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.

Must have skills :

Software License Management

Good to have skills :

NA

Minimum

3

year(s) of experience is required

Educational Qualification :

15 years full time education



Summary: As an Application Support Engineer, you will act as software detectives, providing a dynamic service that identifies and solves issues within multiple components of critical business systems. Your typical day will involve collaborating with various teams to troubleshoot software-related problems, ensuring that systems operate smoothly and efficiently. You will engage in problem-solving activities, analyze system performance, and implement solutions to enhance the overall functionality of business applications, contributing to the seamless operation of essential services. Roles & Responsibilities: - Expected to perform independently and become an SME. - Required active participation/contribution in team discussions. - Contribute in providing solutions to work related problems. - Assist in the development and implementation of best practices for software management. - Provide training and support to team members on software license management processes. - Competent on any 2 tier 1 publishers (Microsoft, Oracle, IBM, VMware, SAP) & any 2 Tier 2 publishers (Salesforce, Adobe, Quest, Autodesk, Microfocus, Citrix, Veritas, Informatica). - Good understanding of publisher contracts, license metrics and product use rights. - Experience in creation of entitlements, license overview report and contracts. - Experience in handling software license requests and performing technical validation. Professional & Technical Skills: - Must To Have Skills: Proficiency in Software License Management. - Hands on experience on ServiceNow SAM Pro / Flexera / SNOW SLM. - Strong understanding of software compliance and licensing agreements. - Minimum 4 plus years of experience ServiceNow and Minimum 5 plus years of experience in IT Software License Management tools and methodologies. - Ability to analyze software usage data to optimize licensing costs. - Familiarity with IT service management frameworks. Additional Information: - Excellent written and oral communication skills - This position is based at our Bengaluru office. - A 15 years full time education is required.




15 years full time education