Job Description

Project Role :

Application Support Engineer

Project Role Description :

Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.

Must have skills :

Apple macOS Management

Good to have skills :

NA

Minimum

3

year(s) of experience is required

Educational Qualification :

15 years full time education



Summary: As an Application Support Engineer, you will act as software detectives, providing a dynamic service that identifies and resolves issues within various components of critical business systems. Your typical day will involve collaborating with team members to troubleshoot software problems, analyzing system performance, and ensuring that applications run smoothly to support business operations effectively. You will engage with users to understand their challenges and work towards delivering timely solutions, all while maintaining a focus on enhancing system reliability and user satisfaction. Roles & Responsibilities: - Implement, operate and maintain software distribution and client administration tools through Jamf Pro to Mac Desktops and Notebooks.. - Utilize Jamf Pro to ensure a standard version level of MacOS and applications across all Macs. -Support common MacOS applications such as Adobe Creative Cloud, Microsoft 365, etc., along with macOS troubleshooting. -Administer Profiles and Policies using Jamf Pro version 10.40 or later. -Migrate and provide support for all Mac equipment - Apple Laptops, Workstations, and Servers. -3- 6+ years of experience with Mac in an Enterprise Environment. -Demonstrate experience in a distributed environment of at least 1,000+ workstations and/or servers is ideal. -Should know, how to integrate Jamf Pro with other servers like Azure, Intune, etc. -Good knowledge and understanding of networking fundamentals (VLANs, Switch accesses and configuration etc). -Experience using terminal commands and simple Bash scripts. -Experience with a ticketing system & ITIL Process. -Good Communication, Problem Solving and Root Cause analysis skills. -Effective working independently or as part of a team. -Good at Process creation and efficiency improvement. Professional & Technical Skills: - Must To Have Skills: Proficiency in Apple macOS Management. - Experience with troubleshooting and resolving macOS-related issues. - Strong understanding of application support processes and methodologies. - Familiarity with system monitoring tools and performance analysis. - Ability to communicate technical information effectively to non-technical users. Additional Information: - The candidate should have minimum 3 years of experience in Apple macOS Management. - This position is based at our Bengaluru office. - A 15 years full time education is required.




15 years full time education