Job Description

Project Role :

Application Support Engineer

Project Role Description :

Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.

Must have skills :

NEXThink

Good to have skills :

NA

Minimum

3

year(s) of experience is required

Educational Qualification :

15 years full time education



Summary: As an Application Support Engineer, you will act as software detectives, providing a dynamic service that identifies and solves issues within multiple components of critical business systems. Your typical day will involve collaborating with various teams to troubleshoot and resolve software-related challenges, ensuring the smooth operation of essential applications and systems. You will engage in problem-solving activities, analyze system performance, and contribute to the overall efficiency of business processes, all while maintaining a focus on delivering high-quality support to users and stakeholders. Roles & Responsibilities: o Configure NexThink suite for digital experience monitoring o Analyze user experience data and generate insights o Automate remediation workflows using scripting o Develop and maintain dashboards and reports o Collaborate with IT teams to improve end-user experience o Lead initiatives for proactive issue resolution o Manage and maintain the Nexthink platform, including core components, collectors, and integrations. o Configure NexThink suite for digital experience monitoring o Ensure data accuracy, performance, and availability of the Nexthink environment. o Upgrade and patch the platform in line with vendor best practices and security standards. o Build and maintain dashboards, campaigns, and investigations to monitor end-user device health, performance, and usage trends. o Analyze user experience data and generate insights o Identify and address issues proactively (e.g., slow login times, application crashes, network latency). o Correlate Nexthink insights with other monitoring tools to improve incident resolution and root cause analysis. o Create and share regular reports on digital employee experience metrics, endpoint performance, software usage, and user sentiment. o Develop and maintain dashboards and reports o Provide actionable insights to IT leadership and service desk teams to improve support efficiency and user satisfaction. o Support incident and problem management by using Nexthink to identify patterns, systemic issues, and impacted users. o Collaborate with IT teams to improve end-user experience o Partner with Service Desk and Desktop Engineering to resolve recurring or widespread end-user issues. o Integrate Nexthink with other ITSM, monitoring, and endpoint management tools (e.g., ServiceNow, SCCM, Intune). o Automate remediation workflows using scripting o Develop automated workflows and remediation actions using Nexthink Act to improve response times and reduce manual effort. o Lead initiatives for proactive issue resolution o Design and deploy targeted Nexthink campaigns (e.g., surveys, notifications) to collect feedback or drive user awareness. o Analyze campaign results to guide decision-making or drive support improvements. Professional & Technical Skills: o Strong experience with Nexthink platform (Certified preferred). o Strong NQL and Powershell Scripting o Handson Experience with NexThink o Windows administration o Familiarity with EUC tools: MECM, Intune, Active Directory, ServiceNow, or equivalent. o Scripting experience (PowerShell, Python, etc.) is a plus. o Knowledge of endpoint performance metrics (CPU, RAM, disk, login time, etc.). o Understanding of ITIL processes (Incident, Problem, Change Management). o Strong analytical and problem-solving skills. o Excellent communication and stakeholder management abilities. o Ability to translate technical findings into business-relevant insights. o Nexthink Certified Associate / Advanced o Microsoft or Citrix certifications (optional) Additional Information: - The candidate should have a minimum of 3 years of experience in NEXThink. - This position is based at our Bengaluru office. - A 15 years full time education is required.




15 years full time education