Job Description

Project Role :

Application Support Engineer

Project Role Description :

Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.

Must have skills :

Linux

Good to have skills :

NA

Minimum

2

year(s) of experience is required

Educational Qualification :

15 years full time education



Summary: As an Application Support Engineer, you will act as software detectives, providing a dynamic service that identifies and resolves issues within various components of critical business systems. Your typical day will involve collaborating with team members to troubleshoot problems, analyzing system performance, and ensuring the smooth operation of applications that are vital to business functions. You will engage with users to understand their challenges and work diligently to implement effective solutions, all while maintaining a focus on service excellence and operational efficiency. Key Responsibilities: - Provide L2/L3 support on Linux (RHEL & SUSE) servers hosted on Cloud infrastructure. - Installation, Configuration and administration of Linux servers. - Cluster configuration, management and troubleshooting. - Performance tuning and storage optimization. - SUSE/RHEL/ RedHat satellite server or SUSE manger configuration and administration. - Licensing knowledge and good understanding of patch and package management. - Incident and Change management, Health and performance Monitoring - Check server health, performance and capacity alerts, take preventive and remedial action. - Design, build and configure Cloud Services to meet business process and application requirements. - Execution and documentation of infrastructure changes and preparing work instructions. - Reporting and participating in governance and audit activities. Technical Experience: - Experience in operating system level troubleshooting, resolving system boot issues, Kernel bugs and server log analysis. - Experience in regular operating system Patching and vulnerability remediations. - Experience in Linux System hardening and Non-Compliance remediation. - Clustering knowledge on Linux / SUSE or HA configuration. Knowledge of SAP HANA appliances is added advantage. - Hands on Experience in Samba, CIFS, LDAP, PAM, SSSD, user authentication using username/password pair, Kerberos, certificates or a combination of methods. - sshd, Openssl, Squid proxy, NGINIX, Antivirus, Syslog, VSFTP, NTP, Bash scripting, - Hands on experience in filesystem configuration with RAID and LVM. - Hands on experience on Cloud Infrastructure. - Knowledge on Ticketing tools preferably Service Now. Professional Attributes: Good analytical and troubleshooting skills with the ability to think logically through a problem. Must have the initiative, tenacity and commitment to see problems through to resolution, Ability to work in shift patterns and provide out of hours On-Call support. collaborate with other team members to develop automation strategies and deployment processes. Additional Information: - The candidate should have minimum 2 years of experience in Linux. - This position is based at our Bengaluru office. - A 15 years full time education is required.




15 years full time education