Job Description

Project Role :

Application Support Engineer

Project Role Description :

Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.

Must have skills :

Enterprise Network Operations

Good to have skills :

NA

Minimum

3

year(s) of experience is required

Educational Qualification :

15 years full time education



Summary: As an Application Support Engineer, you will act as software detectives, providing a dynamic service that identifies and resolves issues within various components of critical business systems. Your typical day will involve collaborating with team members to troubleshoot problems, analyzing system performance, and ensuring that all applications run smoothly to support business operations effectively. You will engage with different stakeholders to gather information, prioritize tasks, and implement solutions that enhance system reliability and user satisfaction. Roles & Responsibilities: - Architect, deploy, and optimize both Layer 2 and Layer 3 Cisco infrastructure (Catalyst, Nexus, routers)--covering VLANs, STP variants, vPC, HSRP/VRRP, OSPF, BGP, EIGRP, VXLAN, and EVPN. - Lead incident response and root-cause analysis for complex routing and switching issues, ensuring swift restoration and post-mortem documentation. - Drive automation via Python, Ansible, or IaC tools to manage configurations, deployments, and rollback workflows. - Oversee network migrations, upgrades, and testing--including Nexus, Catalyst, SDN (ACI), and hardware transitions. - Ensure network observability through telemetry, SNMP, logging, and monitoring platforms. - Maintain thorough network documentation, diagrams, runbooks, and standards in line with ITIL and change management policies. Professional and technical skill: - F5 Load Balancing (BIG-IP LTM/GTM/APM): Experience with virtual servers, iRules, SSL, HA, and pool configuration. - SD-WAN (e.g., VeloCloud or Viptela): Hands-on in deployment, orchestration, central control, and failover routing. - Infoblox (DNS/DHCP/IPAM): Enterprise-scale management and automation via APIs or scripting. - Cisco Wireless LAN Controller (WLC): Deploying and managing Catalyst 9800 WLCs for APs, seamless roaming, RF tuning, and security. - Cisco ACI or SDN Fabrics: Experience with BGP EVPN overlays, leaf/spine fabrics, and Nexus Dashboard orchestration workflows. - ITIL or service management familiarity--ensures disciplined change, incident, and problem handling. - CCNP Enterprise or CCNA Enterprise Infrastructure (formerly Routing & Switching) - DevOps/automation tool certifications or experience in Agile/DevOps environments. Additional Information: - The candidate should have minimum 3 years of experience in Enterprise Network Operations. - This position is based at our Bengaluru office. - A 15 years full time education is required.




15 years full time education