Job Description

Project Role :

Application Support Engineer

Project Role Description :

Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.

Must have skills :

Microsoft ASP.NET

Good to have skills :

Microsoft Azure PaaS, MySQL, Amazon Web Services (AWS)

Minimum

3

year(s) of experience is required

Educational Qualification :

15 years full time education



Summary: We are seeking a skilled and proactive Support Engineer with 5-6 years of experience to provide application support and incident resolution for systems built primarily on the .NET technology stack. The ideal candidate should have hands-on experience in Azure, AWS, and MSSQL, and be adept at troubleshooting, performance tuning, and liaising with development teams for root cause analysis Roles & Responsibilities: - Provide L2 support for production applications built on .NET (C#/ASP.NET/.NET Core). - Analyze, troubleshoot, and resolve application and infrastructure issues in Azure and AWS environments. - Write and optimize SQL queries, perform MSSQL DB analysis, backups, and monitor performance bottlenecks. - Collaborate with developers, QA, and DevOps teams for issue resolution and post-mortem analysis. - Monitor application health and performance using tools like Azure Monitor, CloudWatch, or App Insights. - Work with incident management tools (e.g., Azure DevOps, Jira, ServiceNow) to track and resolve tickets. - Participate in root cause analysis (RCA) for critical incidents and drive continuous improvement. - Maintain documentation for support procedures and knowledge base articles. - Participate in on-call rotations and handle priority incidents during off-hours when required. Professional & Technical Skills: - .NET Framework / .NET Core - Strong debugging and application support skills. - MSSQL Server - Proficiency in writing queries, stored procedures, and performance tuning. - Microsoft Azure - Experience with App Services, Azure Functions, Blob Storage, Azure SQL, etc. - Amazon Web Services (AWS) - Familiarity with EC2, S3, Lambda, CloudWatch, etc. - Strong understanding of REST APIs, logs analysis, and error handling in distributed systems. - Familiarity with CI/CD tools, Git, and release management processes. - Strong analytical and communication skills. - Experience with containerized applications (Docker/Kubernetes). - Knowledge of scripting (PowerShell, Python, Bash) for automation. - Familiarity with monitoring tools like Splunk, Datadog, or New Relic. - ITIL Foundation certification or understanding of ITIL processes. Additional Information: - The candidate should have minimum 3 years of experience in Microsoft ASP.NET. - This position is based at our Bengaluru office. - A 15 years full time education is required.




15 years full time education