Job Description

Project Role :

Application Support Engineer

Project Role Description :

Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.

Must have skills :

AWS Architecture

Good to have skills :

NA

Minimum

5

year(s) of experience is required

Educational Qualification :

15 years full time education



Summary: As an Application Support Engineer, you will act as software detectives, providing a dynamic service that identifies and solves issues within multiple components of critical business systems. Your typical day will involve collaborating with various teams to troubleshoot and resolve application-related challenges, ensuring the smooth operation of essential services and systems. You will engage in problem-solving activities, analyze system performance, and contribute to the continuous improvement of application support processes, all while maintaining a focus on delivering high-quality service to stakeholders. Roles & Responsibilities: - Expected to be an SME. - Collaborate and manage the team to perform. - Responsible for team decisions. - Provide extended coverage to address global operational issues across EMEA, NA, LA, and APJ regions. - Onboard & align upcoming Cloud Providers CDC, Ali Cloud and Stack IT into existing harmonized processes. - Act as backup support for current platform (AWS, GCP, Azure, SAP DC) vertical owners to ensure continuity. - Coordinate with AWS, GCP for capacity reservations, rescheduling, and cost tracking. - Contribute to MSR and QBR reporting with relevant system performance data. - Track and close decommissioning and cleanup tasks, including unused VMs and storage. - Engage with multiple teams and contribute on key decisions. - Provide solutions to problems for their immediate team and across multiple teams. - Facilitate knowledge sharing sessions to enhance team capabilities. - Monitor application performance and proactively address potential issues. Professional & Technical Skills: - Must To Have Skills: Proficiency in AWS Architecture. - Strong understanding of cloud computing principles and best practices. - Coordinate with AWS, GCP for capacity reservations, rescheduling, and cost tracking. - Knowledge of networking concepts and security best practices in cloud environments. Additional Information: - The candidate should have minimum 5 years of experience in AWS Architecture. - This position is based at our Bengaluru office. - A 15 years full time education is required.




15 years full time education