Job Description

Full Time Bangalore, India Job Title: Application Support Engineer


Location: Hyderabad


Work Model (Hybrid / WFO): Hybrid


Experience Required: 5+ Years


Employment Type (Full-Time / Part-Time / Contract): Full-time


About the Company:


We, at Introlligent, are a client-centric global software development company committed to


delivering top-tier software development, web applications, IT professional services, database


management, business intelligence, and infrastructure solutions. With a significant presence


across North America, Singapore, UAE, China, and India, we proudly offer unmatched


scalability, project efficiencies, and cost benefits through our proven Global Delivery Model.


Founded in 2001, Introlligent has built a strong reputation for excellence, providing offshore


software development services across diverse industries, including manufacturing, media &


entertainment, banking & finance, healthcare, insurance, and real estate. Our clients include


Fortune 500 companies, and we specialise in solutions such as offshore and onsite software


development, web application development, product development, recruitment solutions,


web-enablement design, .NET development, PHP development, and much more.


Mandatory Skills:


Job Summary & Key Responsibilities:


Manage end-to-end production support operations, handling incidents across
severity levels (P1 to P4) and ensuring timely resolution.
Execute UNIX/Linux commands, write shell scripts, and perform basic SQL
queries to monitor and troubleshoot applications.
Provide support via ServiceNow and other ticketing tools such as HelpCentral,
ensuring incidents and access tickets are managed effectively.
Provision and validate user access to various tools, dashboards, and
applications via Centralized Security Framework (CSF) and Client's Directory,


following standard approval workflows.
Assist application teams in onboarding their apps to CSF, guiding them through
multi-step configurations and ensuring proper setup.
Handle Access Manager requests and conduct validations to ensure
appropriate and compliant access provisioning.
Collaborate with support teams to gather required data, perform analysis, and
follow through on access provisioning tickets to closure.
Lead and support early launch activities, ensuring environments and access
are ready for production rollouts.
Manage and maintain disclosure processes for the Decision Support team,
particularly during NPI (New Product Introduction) activities.
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