Bachelor's Degree in any disciple. Bachelor's Degree in engineering preferred.
Experience/ Qualifications
1 to 4 years of experience in business application technical support.
3+ years of experience working on project teams
Proven experience supporting mission critical IT applications
Minimum of 3+ years of experience and knowledge in the following areas required:
?Server operating system (Windows and Unix)
?SQL and programming languages
?To develop and maintain JEE and .Net applications
?To provide operational support for existing .NET and J2EE applications
?To analyze, design, code, test, debug, document and maintain applications
? Proficient in Microsoft Office (i.e. sites, slides, drive, docs,etc..)
Industry
Preferably from a Technology, ITES, Shared Services or Banking organization
Responsibilities
Provide Tier 1 and 2 support of production applications
Act as a subject matter expert of assigned applications, and as a liaison between internal and external stakeholders
Update application configuration as needed to meet the business requirements
Maintain application configuration including user security
Monitor application health and performance
Interface directly with software vendors and consultants for development and support
Consult directly with users to assess their needs and then create and implement a strategy to improve either the business or application
Create knowledge base documentation and training materials for End User Support (EUS)
Create technical documentation for internal department consumption
Interpret, author and update technical and user documentation as needed
Assist the business in developing business requirements and creating technical/functional documentation
Escalate issues and risks and proactively takes ownership for resolution.
Share lessons learned and best practices across projects, building relationships with stakeholders at all levels
Provide IT PMO with lessons learned and best practices related inputs.
Should be well versed on the MS Word/Excel/PPT
Certifications
Relevant certifications will be an added advantage
Employment Type
All positions are on a fixed term contract on a full-time basis exclusively for ReBIT, initially for a period of five years, extendable by mutual consent
Remunerations & Perks
On Par with Industry Standards
Location
Navi Mumbai / Mumbai - BKC / Nagpur
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