Job Description

Project Role :

Application Support Engineer

Project Role Description :

Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.

Must have skills :

Service Desk Management

Good to have skills :

Service Desk Voice Support

Minimum

0-2

year(s) of experience is required

Educational Qualification :

15 years full time education



Summary: As an Application Support Engineer, you will act as software detectives, providing a dynamic service that identifies and solves issues within multiple components of critical business systems. Your typical day will involve collaborating with team members to troubleshoot problems, ensuring that systems operate smoothly, and contributing to the overall efficiency of business operations. You will engage in discussions to enhance your understanding of the systems and processes, while also supporting your colleagues in their efforts to resolve technical challenges. Roles & Responsibilities: - Expected to build knowledge and support the team. - Participate in Problem Solving discussions. - Assist in documenting issues and solutions to enhance team knowledge. - Engage with users to gather feedback and improve service delivery. Professional & Technical Skills: - Must To Have Skills: Proficiency in Service Desk Management. - Good To Have Skills: Experience with Service Desk Voice Support. - Familiarity with ticketing systems and incident management processes. - Understanding of basic troubleshooting techniques for software applications. - Ability to communicate effectively with both technical and non-technical stakeholders. Additional Information: - The candidate should have minimum 0-2 years of experience in Service Desk Management. - This position is based at our Gurugram office. - A 15 years full time education is required.




15 years full time education