Job Description

Project Role :

Application Support Engineer

Project Role Description :

Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.

Must have skills :

Microsoft Windows Desktop Management

Good to have skills :

NA

Minimum

3

year(s) of experience is required

Educational Qualification :

15 years full time education



Summary: As an Application Support Engineer, you will act as software detectives, providing a dynamic service that identifies and solves issues within multiple components of critical business systems. Your typical day will involve collaborating with various teams to troubleshoot software problems, ensuring that systems run smoothly and efficiently, and implementing solutions that enhance operational performance. You will engage with users to understand their challenges and provide timely resolutions, contributing to the overall success of the organization. Roles & Responsibilities: - Expected to perform independently and become an SME. - Required active participation/contribution in team discussions. - Contribute in providing solutions to work related problems. - Assist in the development and implementation of best practices for software support. - Provide training and guidance to junior team members on troubleshooting techniques. Professional & Technical Skills: - Must To Have Skills: Proficiency in Microsoft Windows Desktop Management. - Good To Have Skills: Experience with remote desktop support tools. - Strong understanding of system configuration and management. - Familiarity with troubleshooting hardware and software issues. - Experience in maintaining and updating documentation for support processes. Additional Information: - The candidate should have minimum 3 years of experience in Microsoft Windows Desktop Management. - This position is based at our Gurugram office. - A 15 years full time education is required.




15 years full time education