Job Description

Job Title: IT Application Support Engineer

Main Responsibility:

Provide application support to KHS Worldwide users Handle first- and second-line support for engineering applications (Creo, AutoCAD, Catia etc.) and other applications Diagnostic application error on client computers and resolve incidents, service requests, and other issues in a timely manner. To able to installation & configuration of application support & handle to configure server components Regularly monitor application performance and maintain the availability of application for users Analyze recurring problems and identify long-term solutions. Create and maintain technical documentation, user guides (SOP), and knowledge base articles. Support to users & other team members for application upgrades, patches, and maintenance schedules. Handle integrations project, testing new application before deployments rollout. Provide training and support to end users on application functionality.

Qualifications:

Bachelor's degree in Computer Science, Information Technology, or a related field. 2+ years of experience in application support, software maintenance, or a related IT role. Understanding of Windows (Client / Server) environments. Familiarity with ticketing systems (e.g. Topdesk, ServiceNow, JIRA etc.) Basic scripting knowledge (e.g.Java, C#, Visual Basic, PowerShell, Python) is a plus. Strong analytical, problem-solving, and communication & English-speaking skills. Ability to work independently
Job Types: Full-time, Permanent

Pay: ?30,236.02 - ?50,912.29 per month

Benefits:

Cell phone reimbursement Flexible schedule Health insurance Paid time off Provident Fund
Work Location: In person