Job Description

Experience- 5+ years

About the Role:

We are looking for a skilled and experienced

Application Support Engineer (L2)

to support and enhance the performance of

Airport Operational Systems

, including AODB (Airport Operational Database), RMS (Resource Management System), FIDS (Flight Information Display System), ESB (Enterprise Service Bus), and other mission-critical airport applications.

In this role, you will act as a functional expert on AODB, lead the L1 support team, and serve as the primary interface with airport operations and business stakeholders. You will be responsible for managing escalations, gathering and analyzing requirements, and ensuring smooth day-to-day operations and incident resolution.

Key Responsibilities:

Provide

Level 2 support

for AODB, RMS, FIDS, ESB, and related airport applications. Understand and document

functional and business workflows

of AODB and other systems. Analyze complex incidents and problems, identify root causes, and coordinate resolutions with L3 and vendors as needed. Interact regularly with

airport stakeholders and clients

to understand operational requirements and enhancements. Work closely with L1 team to guide and mentor them; ensure incidents are handled effectively and within SLA. Review and improve existing SOPs, troubleshooting guides, and support documentation. Participate in change management processes - assess impact, support deployments, and conduct validations. Support during critical airport operations events and planned infrastructure activities. Lead requirement gathering sessions and translate business needs into technical tasks or change requests.

Requirements:

3-5 years of experience in application support, preferably in aviation or enterprise operational systems. Deep functional understanding of

Airport Operational Systems

, especially

AODB

. Proficiency in

Linux environments (RHEL preferred)

- scripting, log analysis, process monitoring. Experience working with

Oracle databases

- running queries, analyzing logs, understanding data structures. Strong communication and client-facing skills with the ability to articulate technical and functional topics clearly. Experience mentoring or leading junior support engineers or L1 teams. Knowledge of ITIL framework - especially incident, problem, and change management.

Preferred Qualifications:

Hands-on experience supporting

AODB, RMS, FIDS, ESB

or similar systems in a live airport environment. Exposure to airport operations, resource allocation, and flight information workflows. Oracle or Linux certifications are an advantage. Experience using ticketing and monitoring tools.
Job Type: Full-time

Pay: From ?700,000.00 per year

Application Question(s):

How many years of total experience do you currently have? How many years of experience do you have in Application support? What is your current CTC? What is your expected CTC? What is your notice period/ LWD? What is your current location? How many years of experience do you have in splunk and linux? * Do you have experience in aviation industry ?