Job Description

Project Role : Application Support Engineer
Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.
Must have skills : User Experience (UX) Design
Good to have skills : NA
Minimum 3 year(s) of experience is required
Educational Qualification : 15 years full time education
Summary: As an Application Support Engineer, you will act as software detectives, providing a dynamic service that identifies and solves issues within multiple components of critical business systems. Your typical day will involve collaborating with various teams to troubleshoot and resolve software-related challenges, ensuring that systems operate smoothly and efficiently. You will engage in problem-solving activities, analyze system performance, and contribute to the continuous improvement of application support processes, all while maintaining a focus on delivering exceptional service to users and stakeholders. Roles & Responsibilities: - Expected to perform independently and become an SME. - Required active participation/contribution in team discussions. - Contribute in providing solutions to work related problems. - Assist in the development and implementation of support processes to enhance service delivery. - Engage with users to gather feedback and identify areas for improvement in application performance. Professional & Technical Skills: - Must To Have Skills: Proficiency in User Experience (UX) Design. - Strong understanding of user-centered design principles and methodologies. - Experience with usability testing and user research techniques. - Ability to create wireframes, prototypes, and user flows to communicate design ideas effectively. - Familiarity with design tools such as Sketch, Adobe XD, or Figma. Additional Information: - The candidate should have minimum 3 years of experience in User Experience (UX) Design. - This position is based at our Chennai office. - A 15 years full time education is required.
15 years full time education
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