Job Description

Project Role : Application Support Engineer
Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.
Must have skills : Cloud Contact Center Operations
Good to have skills : NA
Minimum 5 year(s) of experience is required
Educational Qualification : 15 years full time education
Summary: We are seeking an experienced Voice Engineer with 5 to 8 years of experience in Asterisk, Kamailio, SIP, WebRTC, and VoiceXML, along with strong scripting skills in Java. The ideal candidate will be responsible for designing, deploying, and maintaining real-time communication systems, IVR applications, and contact center solutions. A solid foundation in networking protocols and routing, combined with hands-on experience in voice platforms, is essential for this role. Roles & Responsibilities: - Design, configure, and optimize SIP-based communication systems using Asterisk and Kamailio/OpenSIPS. - Deep knowledge of SIP Signaling Protocols and standards. - Implement SIP trunks, call routing policies, and carrier interconnects. - Develop advanced IVR solutions using VoiceXML and Asterisk dial-plans. - Integrate IVR workflows with databases, APIs, and third-party applications. - Implement call flows for self-service, transfers, and intelligent routing in Contact Center environments. - Develop automation scripts and tools in Python for call flow testing, monitoring, and provisioning. - Implement APIs and microservices for system integration and real-time reporting. - Automate deployment and scaling of voice infrastructure in production environments. - Analyze SIP messages, RTP streams, and QoS metrics for performance tuning. - Use protocol analysis tools (e.g., Wireshark, sngrep) for issue resolution. - Collaborate with DevOps/Network teams to ensure system reliability and scalability. - Apply knowledge of networking protocols (TCP/IP, UDP, DNS, DHCP, TLS, SRTP) and routing fundamentals. - Work with firewalls, SBCs, and NAT traversal for secure and reliable call delivery. - Ensure adherence to VoIP security best practices and compliance standards. Professional & Technical Skills: - Hands-on expertise with Asterisk and Kamailio/OpenSIPS in enterprise deployments. - Strong understanding of SIP, RTP, and VoIP call flows. - Proficiency in VoiceXML for IVR development and Asterisk dial-plan scripting. - Practical experience with WebRTC signaling, codecs (G.711, G.729, Opus), and NAT traversal techniques. - Strong Python scripting skills for automation, monitoring, and integrations. - Experience working in Contact Center environments (routing, IVR, CTI integrations). - Familiarity with Linux/Unix environments and system administration. - Solid knowledge of networking protocols and routing basics. - Familiarity with FreeSWITCH, OpenSIPS, and SBCs. - Experience integrating with CRM/Contact Center platforms (Genesys, Amazon Connect, Cisco, etc.). - Knowledge of VoIP security (TLS, SRTP, encryption, SBCs). - Exposure to cloud-based telephony platforms (Twilio, SignalWire, Plivo, Amazon Chime). - Certifications such as CCNA/CCNP Voice, Kamailio Developer Certification, or SIP School Certification (SSCA). - Nice to Have: Experience with Voice AI, TTS/STT engines (Google Dialogflow, Amazon Polly, Azure Cognitive). - Nice to Have: Familiarity with event-driven frameworks (Socket.io, asyncio, Kafka, RabbitMQ). - Nice to Have: Knowledge of observability and monitoring tools (Grafana, Prometheus, ELK stack). - Nice to Have: Exposure to CI/CD and DevOps pipelines for voice application deployment. Additional Information: - Bachelor's degree in Computer Science, Electronics, or equivalent field. - Strong communication and documentation skills. - Ability to work under pressure and in 24x7 environments and weekends. - Experience in global operations or managed service environments is a plus. - Relevant professional certifications are preferred.
15 years full time education
About Accenture We work with one shared purpose: to deliver on the promise of technology and human ingenuity. Every day, more than 775,000 of us help our stakeholders continuously reinvent. Together, we drive positive change and deliver value to our clients, partners, shareholders, communities, and each other.We believe that delivering value requires innovation, and innovation thrives in an inclusive and diverse environment. We actively foster a workplace free from bias, where everyone feels a sense of belonging and is respected and empowered to do their best work.At Accenture, we see well-being holistically, supporting our people's physical, mental, and financial health. We also provide opportunities to keep skills relevant through certifications, learning, and diverse work experiences. We're proud to be consistently recognized as one of the World's Best Workplaces(TM).Join Accenture to work at the heart of change.
Visit us at
Equal Employment Opportunity Statement
We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, military veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by applicable law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.

Skills Required