Job Description

Project Role : Application Support Engineer
Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.
Must have skills : Microsoft Windows Desktop Management
Good to have skills : NA
Minimum 2 year(s) of experience is required
Educational Qualification : 15 years full time education
We are looking for an experienced AV Core Engineer to design, deploy, and support enterprise Audio-Visual (AV) systems. This role involves managing AV infrastructure, ensuring flawless operations for collaboration spaces and live events, and working closely with IT teams to deliver world-class AV experiences. The candidate should be responsible for ensuring all incidents and outages are closed in a timely manner, properly documented, tracked, and resolution occurs. Provide technical assistance to the leadership team. This role requires a combination of technical expertise, excellent communication skills, and the ability to prioritize tasks effectively. Key Responsibilities o Design, configure, and maintain enterprise AV systems (video conferencing, digital signage, IPTV, AV-over-IP). o Deploy and integrate AV infrastructure (DSPs, codecs, video walls, control systems). o Perform system monitoring, preventive maintenance, and troubleshooting. o Support high-profile meetings and live events. o Collaborate with IT teams for AV-network integration. o Manage vendors, AMC activities, and escalations. o Manage Incident, Issues and Outage management, Investigation, and restoration o Collaborate with cross-functional teams to ensure timely resolution of issues. o Ensure compliance with IT policies, procedures, and standards are followed. o Provide technical assistance and support to the leadership team members for tablets, smartphones, network-related and other peripheral devices. o Diagnose and resolve technical problems promptly, ensuring minimal disruption to the workflow of the leadership team. o Stay informed about emerging technologies and trends in IT support. o Proactively identify opportunities to improve processes, systems, and tools to enhance the efficiency of IT support. o Coordinate with external vendors and service providers for hardware/software procurement, maintenance, and support as needed. o Provide operational support role in a multi-shift 24/7 and should be able to work across various shifts. Skills & Experience o Minimum 2 years of experience as an AV Engineer/AV Core Engineer in enterprise setups. o Should have a minimum of 4+ years of experience in Microsoft Windows & Cloud Management. o The ideal candidate will possess a strong educational background in computer science or a related field, along with a proven track record of delivering impactful IT solutions. o Work from Office & in multiple Shifts. o Strong knowledge of platforms: Crestron, Extron, Poly, Cisco Webex, Zoom Rooms, MS Teams Rooms, Biamp, QSC, Shure. o Proficiency in AV-over-IP protocols (Dante, NDI, AES67, H.323, SIP). o Hands-on with video walls, LED displays, and projection systems. o Good understanding of networking (TCP/IP, VLANs, QoS, Multicast). o Excellent troubleshooting and communication skills. Preferred Qualifications o AVIXA CTS/CTS-I/CTS-D certification. o Experience with scripting/automation (Crestron SIMPL, Q-SYS, Python). o Exposure to large-scale enterprise AV deployments. Why Join Us o Work on cutting-edge AV technologies. o Be part of a collaborative, innovative team. o Growth opportunities with global projects.
15 years full time education
About Accenture Accenture is a leading global professional services company that helps the world's leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services--creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world's leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360 value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360 value we create for our clients, each other, our shareholders, partners and communities.
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Skills Required