Job Description

1+ years of relevant application support experience with a strong customer interaction experience. 1+ years of Insurance Domain experience , (Pref: General Insurance)

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Provide necessary UAT / SIT environment support to all Projects / SCRs and production bug fixes.

Manage business user expectations regarding estimated response times for issue resolution.

To support / resolve software and technical questions from the end users of the customer efficiently and effectively.

On need basis discuss with the business teams to seek additional details about the issue.

Prioritize the issue with the right severity levels basis business impact understanding from the user.

Collaborate with all the Product Support team members to properly manage customer inquiries and escalate when appropriate.

Coordinating with L1 team and communicating the progress/resolutions with customers on regular basis.

Run monitoring reports for usage, performance, and/or availability.

Gather the logs from the application and the app server and perform the initial investigation.

Coordinate with end user and support the L2 and L3 team in recreating the reported issue.

Meet SLAs like response and resolution times by partnering with L2 and L3 Support organizations. Passion to be a part of a hardworking and winning team and ability to multi-task in a fast-paced environment.

Strong attention to detail when communicating with customers (verbal & written) and possess strong active listening skills.

Second level analysis of the production issues, Coordination with Application vendor to get the production issue fixed in defined TAT.

Ensure to maintain and document test cases of each application bugs.

Fine Tuning of Application and database related queries.

Ensure the system Bugs and Implement the changes within schedule.

Safety and prevention planning and track a control on each activity.

Maintain and update the master with proper business approvals.

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Making automation of daily task.

Review of Application users and roles as per schedule.

Maintain all business requirement details in tracker.

Management's approval on customization cost. .

Implement and keep all Applications related SOP process, policies and procedures up to date.

Preparing and maintaining checklist for daily IT task.

Preparing and Maintaining all IT related document. Develop and implement Operations and business systems policies, standards and processes.

Job Types: Full-time, Part-time, Regular / Permanent

Part-time hours: 45 per week

Benefits:

Flexible schedule Paid sick time Paid time off Provident Fund
Schedule:

Flexible shift
Job Types: Full-time, Part-time, Permanent

Pay: ?153,190.17 - ?904,586.24 per year

Benefits:

Paid sick time Paid time off Provident Fund
Work Days:

Monday to Friday
Experience:

total work: 1 year (Required)
Expected Start Date: 02/06/2025