Beckman Coulter Life Sciences mission is to empower those seeking answers to lifes most important scientific and healthcare questions. With a legacy spanning 80+ years, we have long been a trusted partner to our customers, who are working to transform science and healthcare with the next groundbreaking discovery. As part of our team of more than 2,900 associates across 130 countries, youll help drive our vision of accelerating answersxe2x80x94and our commitment to excellence.
Beckman Coulter Life Sciences is one of 10 Life Sciences companies of Danaher. Together, we accelerate the discovery, development and delivery of solutions that safeguard and improve human health.
Do you want to work in the Flow Application team? Do you enjoy customer support and working with them as their partners? Then read on!
We are currently seeking a Flow Application Specialist at Kolkata, who will be responsible for high-quality onsite customer support and represent the face of the company to our customers. Responsible for providing Instrument and application training to Beckman customers on site as per the requirement. To support the Sales Team in identifying market opportunities and assisting in actualizing market potential. Positioning of products and technology through presentations, product demonstrations, workshops, seminars, etc., in alignment with company values, business objectives, and marketing strategy.
In this role, you will be responsible for:
1. Application and Training Support: Provide Instrument and Applications training on Beckman coulter cell analysis range of products to ensure a high level of end-user satisfaction. Attend to resolve customer queries telephonically and over email and related applications and if necessary, planned visits to customers. Inclined to learn and improve technical knowledge and skills on existing and new Beckman Coulter products. Plan and organize training programs for Sales teams and the application team to raise and strengthen the technical bar and increase the capability of product knowledge.
2. Marketing: Maintain active dialogue and interactions with key opinion leadership network in flow cytometry, immunology and cell biology.
3. Sales support: Understanding the requirements of the customers experiment and provide appropriate technical and product solutions through discussions, presentations and/or product/application demonstrations to positively impact sales and increase productivity. Co-ordinate / support / lead awareness activities such as seminars, conferences, workshops etc in alignment with marketing team.
4. Monitor your plan: Prepare and provide a monthly report to the supervisor on the training and marketing activities. Ensure timely submission of training and evaluation reports. Tracking of customer feedback on product quality and escalating product issues to the appropriate authority within the organization
5. Activity: Work in coordination with sales, service, and other application associates towards achieving the business objectives. Support a culture of constructive feedback and continuous improvement within the organisation.
The required qualifications for the job include:
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