Job Description

Who we are

:


Centiro is a Swedish software company with 650+ colleagues. Our solutions empower marquee brands and finer supply chains in 175+ countries. We believe in enabling and empowering commerce for companies with winning aspirations who seek to make a difference. Core focus is to connect and enable cloud-based delivery and service networks in the world of digital. Centiro has received numerous awards and honors, including Great Place to Work Legend and Sweden's No. 1 Workplace in the Large Organizations category for 2021. Founded in 1998, with offices in Sweden, India, the UK, and the US.


To know more about us, please visit www.centiro.com

Purpose

- Always with our culture at heart

Who are you:

At Centiro, Application support specialists play a critical part of our mission to deliver timely, accurately, and professionally to all our customers. This vital position requires a

Passionate

and

enthusiastic

Customer Support Representative who is ready to

go above and beyond

all the norms to serve our customer, who is

action-oriented, self-disciplined

and an

outstanding problem-solver

and will assist customers in finding a

quick

and

effective

solution. As a Customer Support Representative, you will be the first point of contact for our customers, addressing their inquiries and resolving issues to ensure their complete satisfaction.


We're looking for people having 2

+

years of experience who want to expand their horizons and want to be a part of becoming the best in world class customer support.

Must-Have Skills:

Able to spot potential problems early and fix them swiftly. Efficient and accurate in handling customer interactions, ensuring quick and smooth resolutions. Provides clear and detailed feedback, ensuring customers fully understand their issue resolution. Highly motivated and driven, tackling challenging goals and situations with energy and enthusiasm. Skilled in having effective discussions with customers from diverse cultural backgrounds. Builds strong customer relationships, turning satisfied clients into enthusiastic supporters of our brand.

Good-to-Have Skills

Proficiency in multiple languages is a plus, enabling support for a diverse customer base. Previous experience in the logistics or supply chain industry. Relevant certifications in customer service or support.

Technical Skills

Expert in SQL (MSSQL) Knowledge about Windows OS and Windows Server Knowledge about FTP, VPN and similar techniques Ability to acquire and apply troubleshooting information Experience with Service Now Knowledge about ITIL (Information Technology Infrastructure Library) Basic knowledge about programming languages and development processes (.NET, C#) PowerBI Tool

Join our Application Specialist

team and help us deliver a world-class support experience to our customers! We believe in thinking like owners and taking ownership of the customer experience. In our fast-paced and dynamic environment, we aim to provide quick and effective solutions to ensure our customers have an effortless experience. With a global impact and a relentless focus on process improvement, we're always evolving and expanding our focus.

Come make a difference with us!