Job Description

Qualifications:

BSc. IT, BSc. Computer Science

,

Diploma in IT

Experience required for the Job:

1-2 years

Job Location:

Mulund

Resoponsibilities:

Provides technical details and assist sales executives over communication system plan including hardware, software and site requirements Execute Sales order on timely manner. Address customer inquiries in a timely manner. Co-ordinate with client, Update and Identify requirements at site and system Perform activities according to company policies, procedures, protocols and safety standards. Before site visit for installation, send client pre installation visit details, support client in setup, update service in charge timely Diagnose errors or technical problems and determine proper solutions. Assess hardware and software malfunctions by means of diagnostic tools and customer input Analyse and find out exact cause of failure of any part or product as accurately as possible, Investigate and troubleshoot Provide excellent customer service, listening carefully/ Comprehend to customer concerns and addressing issues until customer is satisfied, make appropriate recommendations/briefings Note customer complaints and inform service in charge and service co-ordinator in detail Identify problems and record solutions for reference purposes. Raise Purchase request to undertake vendor or service provider's services. Co-ordinate with vendor till successful work completion Raise Purchase request to undertake vendor or service provider's services. Follow Vendor or service provider's procedure Do not commit any services or part or information without approval of service in charge Generate reports for govt. requirements on timely and accurate basis Collect, maintain and verify documents needed for govt. application process from clients Maintain daily records of server connectivity status for each company Produce timely and detailed service reports as and when required Inform management on product service issues as observed through interaction with clients. Assist service engineers during visits Cooperate with technical team and share information across the organisation Develop documentations for service related issues and resolutions. Educate & train customer representative about the product usage and maintenance. Stay updated on industry standards and technical service knowledge. Build positive relationships with customers, vendors and service provider. Attend ongoing training events sponsored by company or machine manufacturers to stay up to-date on the latest technology and repair options Maintain parts inventory, personal library of machine manuals, company-assigned laptop and tools Generate enquiries from same dept. or any other dept. for same or other product at client's place Take customer feedback from client, inform service in charge and service co-ordinator * Take enquiries from client, inform service in charge and service co-ordinator