Job Description

Work Schedule Standard (Mon-Fri)
Environmental Conditions Office

Primary Responsibility:
Pre-sales demonstration with applications for high end technology (LCMS and LCMSMS)
Post-Sales training to customer trouble shooting at customer place as well as in Technical Centre to support LSMS sales team (30-50%)
Technical Training sessions for Customer as well as internal customers.
Help to maintain and increase product usage and support sales efforts through technical presentations and product demonstration.
Develop and maintain positive relationship with customers.
Accompany Sales Representatives on sales calls in customer laboratories to provide technical and applications assistance
Act as a key contributor of customer feedback to develop new technical collateral White paper with collaboration of customer.
Assist in creation and review of technical literature including manuals and application notes
Knowledge, Skills, Abilities:

• Excellent / expert knowledge of LCMS method development and / or method validation and transfer
• Proven problem-solving and troubleshooting abilities, enabling the identification and resolution of issues.
• Customer Success experience beneficial.
• Demonstrates excellent written and oral communication skills, enabling effective communication within the team and among collaborators.
• Proficient in delivering effective presentations and strong attention to detail and technical skills.
• Displays exceptional time management and project management skills, ensuring efficient completion of tasks.

Skills Required