Job Description

JD2 - SRE: Digital Channels Application Support

Experience: 5-8 years in Production Application Support / Site Reliability Engineering (Banking/Financial Services)

Work Model: 24x7 rotational shifts, ODC environment (no personal digital devices)

Responsibilities

Act as SRE for Digital Banking, Middleware, and Infra components.

Provide production support for Internet Banking, Mobile Banking, Cards, Payments, Digital Wallets, APIs.

Troubleshoot customer authentication flows (SSO, OAuth, 2FA, session management).

Lead and drive P1/P2 bridge calls, coordinating with app, infra, DB, and network teams.

Support API-driven integrations with third-party fintech/payment partners.

Perform proactive monitoring, certificate renewals, and infra health checks.

Enhance observability (Dynatrace, Logscale, Splunk, Grafana, Bigpanda, ThousandEyes).

Propose and implement automation solutions (Jenkins, Ansible AWX, Python, Shell) to reduce manual work.

Support release and deployment readiness for digital channels in ODC environment.

Conduct RCA for major incidents and recommend resilience & scalability improvements.

Monitor SLIs/SLOs for digital user experience (latency, availability, throughput).

Ensure security & compliance for API and digital banking platforms (SSL/TLS, PCI, fraud monitoring).

Partner with client stakeholders to maintain operational stability and high availability.

Collaborate with business stakeholders on banking-critical issues and ensure compliance with SLAs and regulatory standards.

Participate in DR drills, HA testing, and compliance audits.

Core Technologies (L2 / Deep Knowledge)

OpenShift (Kubernetes), Linux/Unix/Windows, Database, Networking, Middleware.

Common Tools (L1.5 - Awareness for All)

Bigpanda, Grafana, ThousandEyes, Splunk, ServiceNow, Jira, Confluence, Netcool, Siren, Glassbox.

Must Have Skills

Strong experience in Digital Banking & Middleware application support.

Hands-on experience with Internet/Mobile banking platforms, card services, and payment gateways.

Infra knowledge (servers, certificates, OS, networking).

Strong observability and monitoring (Dynatrace, Logscale, Splunk).

Incident management & RCA leadership, especially in client-facing bridge calls.

Strong Knowledge of ITIL processes (Incident, Problem, Change, Major Incident Management).

Awareness of banking compliance standards (PCI-DSS, SOX, InfoSec policies).

Ability to work under strict SLAs and regulatory environments.

Nice to Have

Kafka, VFaas, F5/Datapower, Akamai Control Center.

Salesforce (Apex), Pega, SharePoint.

Java, Node.js, JavaScript, Python, C#.

ETL, Hadoop, Teradata, Bigdata.

Evolven, Ansible AWX, CI/CD and automation (Jenkins, Ansible).

Your future duties and responsibilities

Required qualifications to be successful in this role

Together, as owners, let's turn meaningful insights into action.

Life at CGI is rooted in ownership, teamwork, respect and belonging. Here, you'll reach your full potential because...



You are invited to be an owner from day 1 as we work together to bring our Dream to life. That's why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our company's strategy and direction.



Your work creates value. You'll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise.



You'll shape your career by joining a company built to grow and last. You'll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons.




Come join our team--one of the largest IT and business consulting services firms in the world.