Job Description

Meta's Care team is at the heart of Meta's mission of proven customer service for our Reality Labs business as well all internal teams. By transforming the way our internal and external services work, we're ultimately helping to bring billions of people around the world closer together. We're also not just helping all of Meta run more efficiently; we're setting a new industry benchmark for how people get faster help when needed. Enabling operations to run core business requires unconventional thinking and lightning-fast, real-time solutions. We are seeking an Application Manager to own and maintain the Salesforce platform, being part of the Care Enterprise Products team group. The role will contribute to the management of Service Cloud features and will guide the work of our Salesforce development team.
Application Manager, Salesforce Service Cloud Responsibilities
Capture business requirements and translate into end-to-end solution design and architecture, leveraging 3P enterprise tooling to drive strategic business objectives
Collaborate with business stakeholders to integrate 3P solutions into the product strategy. Identify investments and develop roadmaps to support business objectives and architectural vision
Understands the context of the supported product and product portfolio within the organization and its competitive landscape and 3P application domains
Monitor and improve application health through system upgrades, patches, modernization, End of Life, establish clear production support processes to address bugs, enhancements, performance, and availability issues
Identify gaps, define and implement policies, controls, and governance processes to ensure compliance with applicable regulatory requirements
Minimum Qualifications
Bachelor's degree in Computer Science, Computer Engineering, relevant technical field, or equivalent practical experience
5+ years of experience implementing Salesforce Applications
Demonstrated experience of crafting and owning the 2-3 year product roadmap and vision
3+ years of experience integrating systems with third-party service vendors
Proficiency using flow builder, process builder, Omni-channel, entitlement and other out of the box solutions
Demonstrated experience working in a fast-paced deadline-focused environment
Demonstrated success in challenging the status quo and driving impact across stakeholders
Understands the context of the supported product and product portfolio within the organization and its competitive landscape
Successful candidate must remain in role in the same team in India for a minimum period of 24 months before being eligible for transfer to another role, team or location
Preferred Qualifications
Experience in implementing latest AI technology such as Agentforce, Einstein AI, Gen AI and machine learning
Experience in handling business and leadership communication with internal and external stakeholders and users
8+ years of experience implementing or building solutions with enterprise software
Preferred Certifications: Advanced Administrator, Service Cloud Consultant, Application Architect and Agentforce Specialist
Demonstrated experience with lightning component development and Apex code
Experience in managing large initiatives and multi-tenant Salesforce orgs
About Meta
Meta builds technologies that help people connect, find communities, and grow businesses. When Facebook launched in 2004, it changed the way people connect. Apps like Messenger, Instagram and WhatsApp further empowered billions around the world. Now, Meta is moving beyond 2D screens toward immersive experiences like augmented and virtual reality to help build the next evolution in social technology. People who choose to build their careers by building with us at Meta help shape a future that will take us beyond what digital connection makes possible today-beyond the constraints of screens, the limits of distance, and even the rules of physics.
Equal Employment Opportunity
Meta is proud to be an Equal Employment Opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. You may view our Equal Employment Opportunity notice .
Meta is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, fill out the .
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Equal Employment Opportunity
Meta is proud to be an Equal Employment Opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. You may view our Equal Employment Opportunity notice .
Meta is committed to providing reasonable support (called accommodations) in our recruiting processes for candidates with disabilities, long term conditions, mental health conditions or sincerely held religious beliefs, or who are neurodivergent or require pregnancy-related support. If you need assistance or an accommodation due to a disability, fill out the

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