Job Description

Project Role :

Application Lead

Project Role Description :

Lead the effort to design, build and configure applications, acting as the primary point of contact.

Must have skills :

Oracle Engagement Cloud - Service

Good to have skills :

NA

Minimum

5

year(s) of experience is required

Educational Qualification :

15 years full time education



Summary: As an Architecture Assessment Lead, you will be responsible for leading the execution of architecture assessments across various dimensions, including infrastructure, platform, application, data, and process. Your typical day will involve defining the assessment scope, engaging with clients to gain their agreement, conducting discovery assessments, and providing insightful recommendations to address identified weaknesses and opportunities within the architecture. You will collaborate with diverse teams to ensure a comprehensive understanding of the architecture landscape and facilitate effective decision-making processes. Roles & Responsibilities: - Expected to be an SME. - Collaborate and manage the team to perform. - Responsible for team decisions. - Engage with multiple teams and contribute on key decisions. - Provide solutions to problems for their immediate team and across multiple teams. - Facilitate workshops and discussions to gather requirements and insights from stakeholders. - Develop and maintain documentation related to architecture assessments and recommendations. Professional & Technical Skills: - Must To Have Skills: Proficiency in Oracle Engagement Cloud - Service. - Strong understanding of architecture frameworks and methodologies. - Experience with Service Request, Account, Contact Management, Omni Channel Routing, Configure Notifications and Chat functionality, Analytics and Knowledge Management, Security Setup, Integrations and Extensions, App composer, Page Composer, Groovy, SLA Configurator, Digital Customer Service, Reports, SOAP/REST APIs - Ability to analyze complex systems and identify areas for improvement. - Familiarity with data management and governance practices. Additional Information: - The candidate should have minimum 5 years of experience in Oracle Engagement Cloud - Service. - This position is based at our Mumbai office. - A 15 years full time education is required.




15 years full time education