Job Description

Project Role :

Application Lead

Project Role Description :

Lead the effort to design, build and configure applications, acting as the primary point of contact.

Must have skills :

Contact Center Technology Implementation

Good to have skills :

NA

Minimum

5

year(s) of experience is required

Educational Qualification :

15 years full time education



Summary: Experienced Google Dialogflow CX (DFCX) Developer/Architect to lead the design and implementation of scalable, secure, and cost-efficient conversational AI solutions. This role involves working closely with engineering, QA, infrastructure, and business teams to deliver intelligent voice/chat bot platforms using Google Cloud Platform (GCP). Roles & Responsibilities: - Expected to be an SME. - Collaborate and manage the team to perform. - Responsible for team decisions. - Engage with multiple teams and contribute on key decisions. - Provide solutions to problems for their immediate team and across multiple teams. - Facilitate training and knowledge-sharing sessions to enhance team capabilities. - Monitor project progress and ensure timely delivery of milestones. Professional & Technical Skills: - Mandatory Skills o Manage project delivery for Dialogflow CX solutions hosted on GCP o Proficient in GCP Console - IAM, APIs & Services, billing reports o Coordinate across cross-functional teams (DFCX, backend, QA, infra) - Good to Have o Monitor operations via BigQuery, Logging, and Looker dashboards o Define post-production strategies - error handling, alerting, rollback plans o Contribute to training, documentation, and knowledge sharing. - Must have skill o Google Dialogflow CX Developer/Architect. Additional Information: - The candidate should have minimum 5 to 9 years with Min 5 years with of experience is required in Google Dialog flow. - Google Cloud Professional Cloud Architect / Developer - A 15 years full time education is required.




15 years full time education