Job Description

Project Role :

Application Lead

Project Role Description :

Lead the effort to design, build and configure applications, acting as the primary point of contact.

Must have skills :

Salesforce Service Cloud

Good to have skills :

NA

Minimum

12

year(s) of experience is required

Educational Qualification :

15 years full time education



Summary: As an Application Lead, you will lead the effort to design, build, and configure applications, acting as the primary point of contact. Your typical day will involve collaborating with various teams to ensure that application development aligns with business objectives, overseeing project timelines, and facilitating communication among stakeholders to drive successful outcomes. You will also engage in problem-solving activities, providing innovative solutions to enhance application functionality and user experience, while mentoring team members to foster their professional growth and development. Roles & Responsibilities: o Understanding of Salesforce products - Knowledge and Service Cloud, Salesforce messaging api and Omni channel flow, live chat o Good to understand integrations with Telephony, Virtual Assistance (Azure), L-App o Ability to take requirement and translate to solution o Expertise in APEX, LWC, Admin configuration, flow creation, understanding of flows o Manage service enabling technology solutions (Knowledge management / Core Customer/ Core Service/ Document management) within Reward and Wellbeing Solutions team o Maintain health and operational integrity of solutions o Build positive relationships with vendors, Technology, PC&C, and O&A colleagues o Oversee a portfolio of global specific solutions for Knowledge Management o Ensure compliance with regulatory data privacy and digital security requirements o Manage a prioritised backlog of changes, focusing on maintenance and fixes o Research and resolve process and technical problems, recommend solutions o Collaborate with stakeholders, especially the O&A teams, and Technology o Plan, cost, and implement continuous improvements to solutions o Develop and implement plans for design, requirements gathering, configuration, testing, and deployment of changes o Plan and execute substantial aspects of change projects, act as product owner o Facilitate design sessions, lead configuration, coordinate testing, and execute cutover o Evaluate, communicate, and coordinate functional and technical impacts of decisions o Maintain all operational and technical documentation o Support bp as a thought-leader in relevant technology through external networking and tech landscape analysis. Professional & Technical Skills: - Must To Have Skills: Proficiency in Salesforce Service Cloud. - Strong understanding of application design principles and best practices. - Experience with integration of Salesforce Service Cloud with other systems. - Ability to analyze business requirements and translate them into technical specifications. - Familiarity with Agile methodologies and project management tools. Additional Information: - The candidate should have minimum 12 years of experience in Salesforce Service Cloud. - This position is based at our Bengaluru office. - A 15 years full time education is required.




15 years full time education