Job Description

Job summary

The Application Engineer is required to be a seasoned professional with strong knowledge of fiber optics, IP/Ethernet & Telecom Transmission technologies, GIS/OSS/EMS systems. Having a broad knowledge of the Telecommunication network working/workflow be it Telcos/ISP/MSO will be advantageous. Should have good people, technical skills, work in a team (team player) as the candidate will be required to work with teams having diverse culture and practices both within and external. This position requires a person who can demonstrate strong knowledge, understanding of the product line, can operate with minimal supervision, is a self-motivated person, fast learner and is highly competent in developing business strategies for FNMM product line.

What you'll do

• Contribute in achieving or exceeding the regional sales and business development objectives in collaboration with all concerned.
• Support the sales team during proposal phase of new/existing opportunities providing pricing estimates, resource requirement, preliminary project time lines, SOW language and acceptance test plans.
• Work closely with regional sales team to schedule all required deliverables for RFP/RFI/Tenders - includes regular progress reporting and flagging issues/delays.
• Own pre-sales cycle, including assisting sales in closing the sale, business development objectives along with SSS.
• To assist in reviewing the RFP/RFI/Tender documents and providing compliances docs, data sets working along with SE, Post sales team, PLM and Sales teams.
• Assist in developing and delivering product presentations at customers, conferences and other venues as required.
• Provide technical expertise and support in the positioning and sales of EXFO's FNMM product line.
• Helping to devise and deliver product-based training to our internal and external sales teams.
• Taking responsibility for effective deployment and adoption of demo equipment for field trials/ POC.
• Liaison with sales/SE team and Project Manager to ensure full understanding of the customer environment, solution sold and expectations of all parties
• Utilize Saleforce.com CRM system for documenting and tracking all sales related and any customer related issues.
• Assist SSS to ensure we have a fully documented customer profile for every opportunity where a quote is made and all relevant data in the CRM is up to date.
• Work with SE/SS to resolve any product issues discovered during POC implementation and be the customer's advocate.
• Provide post implementation onsite trouble shooting assistance in support of the SE/SS team as required.
• Assist with demo system and internal lab maintenance.
• Assist Solution Engineers/ System Support with Proof of Concept deployments, test acceptance plans, etc.

What we're looking for

Technical skills

• Knowledge of fiber optics networks & Ethernet technologies.
• Versed in the issues & challenges of our clients in the telecom space.
• Knowledge of optic networks- design & planning, implementation, maintenance cycles.
• Knowledge of Optical Telecommunication test and measurement instrumentation.
• Issues & challenges faced by fiber maintenance teams.
• Should have a fair basic knowledge of basic transmission technologies.
• Good understanding of IP networks/IT connectivity and relevant protocols.
• Good understandable knowledge of Test system components.
• Familiar with network monitoring applications and/or test tools.
• Familiar with GIS/OSS/EMS systems.
• Good understanding of integration process/ protocols with the above systems is an added advantage.
• Familiar with MS office tools, Visio project library, MS project tools.

Required aptitudes

Customer Skills

• Experience of Customer facing role
• Strong communication skills - oral and written, Presentation.
• Understands and is sensitive to customer business requirements.
• Customer advocate.
• Capable of Cross selling products and services.

General Aptitudes

• Self-motivated with strong team attitude.
• Ability to work in team environments and part of the team.
• Strong planning, organizational, and prioritization skills.
• Process oriented.
• Strong work ethic and integrity.
• Operates with a high degree of professionalism.
• Effective written and verbal communicator.
• Demonstrates strong judgment and analytical skill.
• Initiative and accountability.
• Adaptable to change/flexible.
• Innovative technical problem solver and out of the box thinker.
• Well organized and results oriented.

Must have

Pertinent experience: 10-12 years' experience selling in consultative, direct sales and team environments.

Experience working within direct and overlay sales environments

Language requirements: English is a pre-requisite, others are advantageous.

Education: Engineering Degree in telecommunications, electronics or equivalent

Travel: 50-70%

Any other combination of experience/studies will be considered.

What we are offering

• Flexible working hours
• Global MNC, Technology Leader
• Dynamic and collaborative work environment
• AGILE work methodology
• Social Community Involvement

• Onsite Cafeteria Services
• Competitive vacation policy and holiday time off
• Annual Bonus Program
• Group Insurance

EXFO is an equal opportunity employer.

Thanks for your interest in EXFO.
If you have questions, please write us at careers@EXFO.com
We look forward to hearing from you soon.