Job Description

Key Responsibilities:

• Act as a resource for customers and Reps in a designated territory, providing basic customer service in an effective, timely and pleasant manner.
• Review of customer enquiry documents, datasheets, P& ID diagrams, specifications etc.
• To gather all details
• Sizing and selection of valves / rupture disc.
• Preparing Techno commercial Proposal in line to customer technical requirements, commercial conditions of sales and delivery times
• Address customer techno commercial queries and issues in a timely manner.
• To collect project details against RFQs and upload in Salesforce (CRM).
• To demonstrate sense of urgency in handling customer queries. If any technical data is missing, proactively coordinate with sales team, collect relevant data and respond promptly.
• Perform other duties as assigned, based on workload and business need
• Order processing

Within existing departmental guidelines, resolve discrepancies between confirmation order information and order processing information. Forward to appropriate personnel