Job Description

Project Role :

Application Developer

Project Role Description :

Design, build and configure applications to meet business process and application requirements.

Must have skills :

Telecom Order Management

Good to have skills :

NA

Minimum

3

year(s) of experience is required

Educational Qualification :

15 years full time education



Summary: We are seeking a proactive and technically skilled Lower Environment Support Engineer to manage and support our pre-production environments. The ideal candidate will have strong communication skills, experience with war room coordination, environment triaging, downtime handling, and a solid understanding of automation and scripting. Should play a key role in environment stability and supporting faster delivery cycles. Key Responsibilities Environment Management: Support and maintain lower/non-production environments (e.g., CRT1, Pre Prod, e2e1, e2e2, trn). Communication: Act as a single point of contact for issues in lower environments. Communicate effectively with developers, QA, infra, and product teams. War Room Coordination: Initiate and lead war rooms during critical incidents or outages. Ensure timely resolution and stakeholder updates. Triaging & Issue Resolution: Perform initial triage for environment-related issues. Collaborate with relevant teams for deeper investigation and resolution. Downtime Handling: Monitor and respond to environment downtimes. Ensure incidents are logged, RCA is performed, and preventive actions are taken. Monitoring & Alerting: Use monitoring tools to proactively detect and address issues. Set up dashboards and alerts for environment health. Automation: Identify repetitive tasks and automate them using scripting languages like Python. Scripting & Tooling: Write and maintain scripts for environment setup, monitoring, or data refresh tasks. Documentation: Maintain accurate documentation of environment architecture, processes, and known issues. Required Skills Strong understanding of pre-production environment management Excellent communication and coordination skills Experience leading war rooms and incident management calls Knowledge of monitoring tools such as: Prometheus, Grafana, AppDynamics, Splunk, Dynatrace, etc. Strong scripting skills in Python (Bash, PowerShell also a plus) Experience with CI/CD tools (e.g., Jenkins, GitLab CI) Familiarity with incident and change management processes (ITIL knowledge is a plus) Basic knowledge of cloud environments (AWS, Azure, or GCP) is a plus Shift coverage :Shift C (EST hrs support) Additional Information: - The candidate should have minimum 6-8 years of experience in Telecom Order Management. - This position is based at our Bengaluru office. - A 15 years full time education is required.




15 years full time education