Job Description

Project Role : Application Developer
Project Role Description : Design, build and configure applications to meet business process and application requirements.
Must have skills : Atlassian JIRA, Atlassian Jira Service Desk
Good to have skills : Atlassian Jira Align
Minimum 3 year(s) of experience is required
Educational Qualification : 15 years full time education
Summary: We are seeking an experienced Jira Administrator with expertise in both Atlassian Jira (Software) and Atlassian Jira Service Desk (Service Management). The role involves configuring, administering, and optimizing Jira environments to support software development teams, ITSM processes, and enterprise service management functions. The ideal candidate will partner with stakeholders across IT, development, and business teams to ensure Jira is a reliable, scalable, and user-friendly platform. Roles & Responsibilities: Jira Administration (Core Jira Software): o Configure and maintain Jira projects, boards (Scrum/Kanban), workflows, issue types, custom fields, and screens. o Manage permissions, roles, groups, and notification schemes to ensure proper access control. o Design, implement, and maintain automation rules to streamline processes. o Integrate Jira with other tools (Confluence, Bitbucket, CI/CD tools, Slack, etc.). o Perform instance upgrades, system health monitoring, and backups. o Provide end-user support, training, and documentation for Jira best practices. Jira Service Desk (Service Management) Administration: o Configure service projects, request types, queues, and customer portals. o Design and maintain SLAs, escalation paths, and reporting dashboards. o Implement workflow automation for incident, problem, change, and service request management. o Enable knowledge base integration with Confluence for self-service support. o Manage customer/user onboarding and access provisioning. o Monitor service performance metrics and generate insights for continuous improvement. Professional & Technical Skills: o Must Have Skills: Strong hands-on experience with Atlassian Jira Software and Jira Service Desk (Service Management) administration. o Proficiency in configuring workflows, custom fields, schemes, and permissions. o Experience with service management practices (ITIL, ITSM processes). o Familiarity with automation tools (Jira Automation, ScriptRunner, or similar plugins). o Knowledge of integration methods (APIs, webhooks, third-party tools). o Strong understanding of user management and security models. o Experience in reporting & dashboard creation for performance tracking (Agile metrics, SLA compliance, etc.). o Ability to troubleshoot and resolve Jira-related performance, access, and configuration issues. o Experience with Confluence administration. o Knowledge of Atlassian Marketplace apps (Xray, Zephyr, Tempo, Insight/Assets). o Scripting skills (e.g., Groovy, Python, or REST API usage). o Familiarity with Agile at Scale frameworks (SAFe, LeSS). o ITIL Certification or Jira Administrator Certification (ACP-100/ACP-420). Additional Information: o 3-6 years of hands-on Jira administration experience (Software + Service Desk). o Exposure to enterprise-scale Jira environments (on-premises or Atlassian Cloud).
15 years full time education
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Skills Required