Job Description

Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.



This role involves troubleshooting, incident management, and providing 24/7 on-call support, ensuring system performance and reliability



The engineer will work closely with peers and vendors to resolve complex application issues and improve service restoration processes



Troubleshoot, research, and resolve major defects and inconsistencies in system functions



The Senior Production Support Engineer at CNDT



This role involves troubleshooting, incident management, and providing 24/7 on-call support, ensuring system performance and reliability. The engineer will work closely with peers and vendors to resolve complex application issues and improve service restoration processes.

Responsibilities:

Troubleshoot, research, and resolve major defects and inconsistencies in system functions. Respond quickly to system monitors alerts escalations and outages. Provide 24/7 on-call support on a rotating schedule. Study software documentation to understand applications for maximum support. Analyze statistics and incidents to develop availability improvement plans. Collaborate with peers and vendors to design technical solutions for complex issues. Focus on service restoration and reducing Mean Time To Restoration (MTTR). Guide and direct other production support resources. Maintain space requirements on servers. Master the skill set required for supporting designated applications and systems. Comprehend proprietary systems and updates. Act as Subject Matter Expert (SME) for designated systems. Communicate service disruptions to management and take initial damage control measures. Perform routine maintenance on application servers and track system performance. Identify opportunities for process improvements and act on them. Provide outage and service restoration details for root cause analysis. Deliver excellent service to Production Support clients and business partners. Lead and coordinate teams during system/application outages. Attend project meetings and provide input to project planning. Adapt communication skills to positively impact application teams.

Required:

4-year college degree in Computer Science or related field. 5+ years of experience in Java and product support. Ability to perform in-depth code reviews. Experience mentoring junior developers. Experience with Spring Boot 2 or 3. 5+ years working with Linux OS 3+ years of experience Oracle/MySQL 3+ years of monitoring and optimizing Linux OS/system hardware. 5+ years of experience with scripting languages (shell, Perl, Python, Ruby).

Good to have:

Java 17 and up preferably.



Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.



For US applicants: People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by submitting their request through this form that must be downloaded: click here to access or download the form. Complete the form and then email it as an attachment to FTADAAA@conduent.com. You may also click here to access Conduent's ADAAA Accommodation Policy.