Job Description

: Center Manager - Apollo ClinicPosition Summary:

The Center Manager is responsible for the overall operations, administration, and performance of the clinic. This role ensures seamless functioning across all departments--front office, clinical services, diagnostics, pharmacy, and customer care--while achieving revenue and service excellence targets.

Key Responsibilities:

Clinic Operations:

Ensure efficient day-to-day functioning of the clinic, including staff scheduling, infrastructure, and resource management.

Revenue & Business Growth:

Drive business through patient footfall, tie-ups, and local marketing initiatives. Meet monthly revenue targets.

Team Leadership:

Lead and manage the clinic team including doctors, nurses, technicians, and support staff. Conduct performance reviews and team development.

Customer Experience:

Ensure high levels of patient satisfaction by maintaining service quality, managing grievances, and monitoring feedback.

Compliance & Quality:

Ensure adherence to all clinical, administrative, and statutory guidelines (e.g., AERB, NABL, biomedical waste, etc.).

Inventory & Procurement:

Monitor medical and non-medical stock levels, raise requisitions, and ensure cost-effective procurement.

Skills Required:

Leadership and team management Operational excellence Communication and interpersonal skills Analytical and problem-solving ability Customer service orientation Familiarity with healthcare regulations

Qualifications:

Bachelor's/Master's degree in Hospital Management, Healthcare Administration, or Business Administration 5-10 years of experience in healthcare operations, with at least 2-3 years in a supervisory role
Job Type: Full-time

Pay: ₹25,000.00 - ₹60,000.00 per month

Work Location: In person