Job Description

There is an opportunity for a Technical Consultant to join a segment of the business that supports client developers during the integration into their platform of the World-Check One API, which enables the global financial community to fulfill regulations designed to combat financial crime. The Customer & Third Party Risk business is well established with a strong client base and experiencing significant growth globally. We are currently expanding our global Implementation team to meet the needs of our clients. This is a team that: Delivers with integrity and in a collaborative way so as to build trust at all levels of engagement. Is customer-centric. Aspires to gain the respect of clients and peers, and in turn attract the best talent. Conducts business in a proactive, conscientious, transparent, and professional manner. Is committed to delivering excellent service. Always looks to empower others and nurture an environment of learning. Continually challenges itself to do things, better, faster, and in a way that does not reduce quality, whilst generating profits for the firm. Role Responsibilities Support client/ partner developers during their integration Monitor and answer questions sent by developers via the Developer Community forums. Act as third-level support for client queries escalated by Customer Support via the CRM. Collaboratively works within the global implementation team in a culture of continued improvement, knowledge sharing and ongoing success. Executes on multiple customer implementation projects in parallel. Updates planning and time tracking systems to provide visibility to line management. Work collaboratively with Sales and other crucial stakeholders internally. Qualifications / Experience Essential: Robust technical experience backed up with deep understanding of- Troubleshooting of API queries Experience of integrating an API into CRM systems / other platforms Knowledge of Visual Studio, Postman or similar API troubleshooting applications Experience of validating a client\'s API development work Ability to identify and voice gaps in processes and implementation and come up with solutions. Excellent, well-developed interpersonal, client-facing skills written and oral Fluent verbal/written skills Experience of providing technical support to clients within a regulated or financial services sector Ability to operate independently and autonomously Ensuring on-time responses, with appropriate escalations where necessary Demonstrable advanced technical problem solving skills of complex issues, and follow-through actions including documenting and sharing solutions Evidence of collaborative working within a globally distributed Implementation team or technical support team Intermediate knowledge of Microsoft Office Desirable: C#, C++ or other common programming language Working with Financial Institutions in the KYC space and broad understanding of financial crime and AML Experience of financial systems and techniques in corporate and retail banking LSEG is a leading global financial markets infrastructure and data provider. Our purpose is driving financial stability, empowering economies and enabling customers to create sustainable growth. Our purpose is the foundation on which our culture is built. Our values of Integrity, Partnership , Excellence and Change underpin our purpose and set the standard for everything we do, every day. They go to the heart of who we are and guide our decision making and everyday actions. Working with us means that you will be part of a dynamic organisation of 25,000 people across 65 countries. However, we will value your individuality and enable you to bring your true self to work so you can help enrich our diverse workforce. You will be part of a collaborative and creative culture where we encourage new ideas and are committed to sustainability across our global business. You will experience the critical role we have in helping to re-engineer the financial ecosystem to support and drive sustainable economic growth. Together, we are aiming to achieve this growth by accelerating the just transition to net zero, enabling growth of the green economy and creating inclusive economic opportunity. LSEG offers a range of tailored benefits and support, including healthcare, retirement planning, paid volunteering days and wellbeing initiatives. We are proud to be an equal opportunities employer. This means that we do not discriminate on the basis of anyone\'s race, religion, colour, national origin, gender, sexual orientation, gender identity, gender expression, age, marital status, veteran status, pregnancy or disability, or any other basis protected under applicable law. Conforming with applicable law, we can reasonably accommodate applicants\' and employees\' religious practices and beliefs, as well as mental health or physical disability needs. Please take a moment to read this carefully, as it describes what personal information London Stock Exchange Group (LSEG) (we) may hold about you, what it\'s used for, and how it\'s obtained, . If you are submitting as a Recruitment Agency Partner, it is essential and your responsibility to ensure that candidates applying to LSEG are aware of this privacy notice.

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