Job Description

About JLL

We\xe2\x80\x99re JLL. We\xe2\x80\x99re a professional services and investment management firm specializing in real estate. We help organizations around the world achieve their ambitions by owning, occupying and investing in real estate.

If you\xe2\x80\x99re looking to step up your career, JLL is the perfect professional home. At JLL, you\xe2\x80\x99ll have a chance to innovate with the world\xe2\x80\x99s leading businesses, put that expertise into action on landmark projects, and work on game-changing real estate initiatives. You\xe2\x80\x99ll also make long-lasting professional connections through sharing different perspectives, and you\xe2\x80\x99ll be inspired by the best. We\xe2\x80\x99re focused on opportunity and want to help you make the most of yours. Achieve your ambitions \xe2\x80\x93 join us at JLL!

What this job involves

This leadership role is positioned within a JLL team working closely with one of our most dynamic & fast-growing Client accounts from the technology and online retail industry. The Client\xe2\x80\x99s Real Estate and Facilities (GREF) team provides real estate transaction expertise, capital investment program management and facility maintenance and operation across multiple countries in Asia Pacific (APAC).

GREF partners with suppliers to ensure quality, innovation and scalability with Client\xe2\x80\x99s business and utilizes customer driven feedback to continuously improve and exceed employee expectations.

The main goal of the role is to give oversight to our central Shared Service Center (SSC) operational teams that support our APAC operations. The key objectives include ensuring operational excellence, strong integration across all delivered services and creating a \xe2\x80\x9cone-team\xe2\x80\x9d approach while driving further service enhancements. The role combines the need to drive continuous improvement with focus on talent development. Areas in oversight of the SSC Lead include financial and lease management activities, project management support, analytics and business intelligence and several other activities specific to the corporate real estate services. The particular teams may report into the SSC Lead directly or in a matrix structure setup. The person in this role will work closely with the APAC GREF leadership and may work on several strategic developments within the Client\xe2\x80\x99s structure.

Overall Responsibilities

• Grow and manage a matrix team of up to 50-70 team members in the Shared Services Center operations. Build a \xe2\x80\x9cone-team\xe2\x80\x9d approach by driving collaboration and synergies between the particular sub-teams
• Act as main point of contact and strategist when it comes to HR processes & talent development for the managed team. Participate in all required HR processes, with strong focus on talent acquisition
• Build a culture embracing customer centricity, continuous improvement and innovative thinking in daily operations
• Drive overall knowledge & skillset across the team by driving a strong learning & development programme and supplying individual coaching
• Perform oversight over financials related to the managed operation. Agree the fee budget & resources with the Client and ensure internal compliance & controls are in place regarding revenue & cost
• Manage partnership with local internal stakeholders required for efficient team operations, including business leadership, office management, HR and IT
• Seek opportunities within internal and external stakeholder networks for new services & solutions adding value to client delivery
• Identify new client needs and areas requiring support and translate into setup of new process and services. Conceptualize initial needs into feasible solutions, implement and stabilize performance of new delivery areas
• Participate in the work of the corporate real estate leadership team of the client and contribute to agreed projects. Take ownership of initiatives aimed at achieving operational optimization through the setup of centralized processes
• Act as a trusted advisor to the client and maintain strong relationship with key client & JLL stakeholders within the account team
• Act as the point of escalation for any issues or underperformance related to service delivery. Agree & execute action plans leading to resolving those permanently
• Grow the business delivered to the client and contribute to overall business growth by transferring solutions & services to other areas of business or client accounts

Sound like you? To apply you need to have:

• 5-7 years of experience in managerial positions, including handling various team types and diversified reporting models. Experience in managing and developing individuals and teams remotely will be beneficial.
• Experience in services delivered remotely, with particular focus on real estate service delivery. Corporate real estate experience will be a significant benefit
• Ability to deal with ambiguity and develop innovative, flexible solutions to deliver client results.
• Track record in building strong relationships with clients based on excellence in service delivery
• Higher education degree in management, finance or other business-related area
• Vast experience in people management & talent development with achievements in shaping team culture
• Capability to think strategically and see the big picture combined with ability to dive into detail and understand elementary process activities
• Strong understanding of commercials related to service delivery
• Project management capabilities allowing to lead multiple developments in parallel and give oversight to project lead by others
• Problem solving skills combined with out-of-the-box thinking about scope of delivered services
• Logical and analytical thinking and experience in analysing various datasets and ability to take data-driven decisions
• Excellent communication skillset, with the ability to shift between various communication styles depending on situation and communication channel used
• Experience in operating across different cultures within a multinational global corporate
• Strong prioritizing and time management skillset applied to own workload as well as team managed
• Preference for work in dynamic organisations and thriving in an environment where change is a given
• Flexibility and willingness to learn and deep dive into new operational areas
• Ability to take up new responsibilities within short transition periods

What you can expect from us

• You\xe2\x80\x99ll join an entrepreneurial, inclusive culture. One where we succeed together \xe2\x80\x93 across the desk and around the globe. Where like-minded people work naturally together to achieve great things.
• Our Total Rewards program reflects our commitment to helping you achieve your ambitions in career, recognition, wellbeing, benefits and pay.
• Join us to develop your strengths and enjoy a fulfilling career full of varied experiences. Keep those ambitions in sights and imagine where JLL can take you...

Apply today at jll.com/careers.

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Location:

Hybrid \xe2\x80\x93Bengaluru, KA, Hyderabad, TS

If this job description resonates with you, we encourage you to apply even if you don\xe2\x80\x99t meet all of the requirements. We\xe2\x80\x99re interested in getting to know you and what you bring to the table!

About JLL \xe2\x80\x93

For over 200 years, JLL (NYSE: JLL), a leading global commercial real estate and investment management company, has helped clients buy, build, occupy, manage and invest in a variety of commercial, industrial, hotel, residential and retail properties. A Fortune 500\xc2\xae company with annual revenue of $20.9 billion and operations in over 80 countries around the world, our more than 103,000 employees bring the power of a global platform combined with local expertise. Driven by our purpose to shape the future of real estate for a better world, we help our clients, people and communities SEE A BRIGHTER WAY. JLL is the brand name, and a registered trademark, of Jones Lang LaSalle Incorporated. For further information, visit .

JLL Privacy Notice

Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL\xe2\x80\x99s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.

For more information about how JLL processes your personal data, please view our .

For additional details please see our career site pages for each country.

For candidates in the United States, please see a full copy of our Equal Employment Opportunity and Affirmative Action policy .

Jones Lang LaSalle (\xe2\x80\x9cJLL\xe2\x80\x9d) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process \xe2\x80\x93 including the online application and/or overall selection process \xe2\x80\x93 you may contact us at . This email is only to request an accommodation. Please direct any other general recruiting inquiries to our page
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Jones Lang LaSalle