This Information Technology position is responsible for providing tier three technical trouble resolution for the recording platforms utilized by various Citi entities. Also providing technical support for enhancement projects related to the NICE Recording systems, system monitoring, and project management. Primary focus will be on the NICE infrastructure and its proper operation, configuration and support. Candidate will be required to work with all levels across various disciplines on project execution and problem solving. It is a critical requirement to work in cross-functional teams within Technology and the business teams as well as with the vendors.
Responsibilities:
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