Leads a team of Operations Officers (including recruiting, motivating and coaching employees to deliver goals) .Strong individual engagement with team members . Effective delegation capabilities which ensures development of subordinates. Effectively manage PIPs of underperformers. Effectively manage team to control attrition to minimum level.
Processes
Identifies opportunities for process improvements and remove process bottle necks. Assess process health (through key metrics) & identify broken processes that requires redesign. Uses customer/stakeholders feedback to continuously re engineer processes. Successfully implements best practices into own team and migrate them to other teams/ units. Uses customer feedback to continuously re engineer processes using digitization and straight through process approach. Work with multiple teams ( Technology and Operations) to arrive at the end state process.
Risk Management
Establishes a performance culture around Risk Management using root cause analysis and corrective action planning as key elements of operational risk management Proactively identifies, assesses and mitigates risk issues. Establishes a clear, well tested continuity plan. Manages process requirements of risk mgmt. framework. Ensures appropriate follow through of audit findings
Regulatory & Business Conduct
Display exemplary conduct and live by the Group's Values and Code of Conduct.
Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
Lead the India- Onboarding Operations North Team to achieve the outcomes set out in the Bank's Conduct Principles: Fair Outcomes for Clients; Effective Financial Markets; Financial Crime Compliance; The Right Environment.
Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.
BCSBI & RBI
Other Responsibilities
Embed Here for good and Group's brand and values in India- Onboarding Operations North Team ; Perform other responsibilities assigned under Group, Country, Business or Functional policies and procedures;
Skills and Experience
Manage Conduct
Manage Risk
Manage People
Qualifications
Graduate from any stream
2-3 working years experience as a team leader in operations section
preferred with specialisation in the unit being deployed
About Standard CharteredWe're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.Together we:
Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term
What we offerIn line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.
Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
Flexible working options based around home and office locations, with flexible working patterns.
Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.