Job Description

We're Hiring: Customer Care Executive II Female Preferred onlyLocation: Gurugram |Experience: 1-3 Years |Industry: Fashion & LifestyleAbout ANNY:ANNY is a modern, fashion-forward brand redefining luxury in India. Were disrupting the market with globally inspired, premium-quality collections that are both trendy and affordable filling the massive gap between low-quality products and overpriced designer wear. From everyday essentials to statement outfits, were the go-to destination for women who dress to express themselves.Role:We are looking for a Customer Care Executive to be the voice of ANNY and deliver an exceptional customer experience at every touchpoint. This role requires strong communication skills, empathy, and a problem-solving mindset to handle queries, resolve complaints, and ensure a smooth post-purchase journey for our customers.What You'll do:- Respond promptly to customer queries via email, WhatsApp, calls, and social media DMs.- Manage order tracking, returns, exchanges, and refund processes in line with company policies.- Provide accurate product and order information to assist customers in making purchase decisions.- Record and escalate unresolved issues to the concerned departments for timely resolution.- Coordinate with logistics partners to ensure on-time deliveries and returns.- Share customer insights and feedback with the team to improve processes and product experience.Who You Are:- Female candidate with 1 - 3 years' experience in customer service, preferably in e-commerce or fashion retail.- Excellent verbal and written communication skills in English & Hindi.- Strong problem-solving ability with a customer-first approach.- Familiarity with CRM tools, order management systems, and MS Excel/Google Sheets.- Patient, empathetic, and able to handle challenging situations calmly. (ref:updazz.com)

Skills Required