Job Description

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.



Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.



This opportunity is in American Express Data Platform and Capabilities team, responsible for supporting new products and services which develop new business opportunities for Amex and expand product distribution to support enterprise value and drive revenue growth. The team is focused on meeting the business needs of internal as well as external customers by creating information products and services that leverage the American Express new age digital ecosystem and proprietary closed loop data.


The EAPP team is a product journey team responsible for providing integrated digital journey for customer onboarding for our customers across different businesses. EAPP uses big data platform, cloud systems, APIs and algorithms to integrate multiple AmEx product, sales, risk and information platforms, perform evaluations and guide customers to a seamless onboarding.



The Current role is to enhance EAPP DQ standards by establishing a proactive monitoring, management and corrective system across the process using enterprise and external tools. It will require the analyst to have knowledge about data and platforms, setting up analytical and business checks using enterprise tools, perform data driven RCA and establishing an issue redressal and defect resolution system with strong governance.

Responsibilities of the candidate would include:

Focus on supporting business process specific data analysis, create specific business rules on data trends, data monitoring, data quality analysis and taking remediate actions Exploratory analysis to understand Data trends and create rationalized rules for quality monitoring Create / document / execute rules-based monitoring for new application capabilities Manage product issues and drive towards a speedy issue resolution. Manage customer expectations including scope, schedule, changes, and problem resolution Drive on-time, high quality project deliverables Detailed RCA using Hive/GCP/Python Documented best practice guidelines. Appropriate action to highlight challenges and ensure resolution via correct channels.

Required Skills

Strong analytical skills include the ability to think through all aspects of complex business requirements and generate possible courses of action Demonstrated ability to drive results and manage multiple relationships and projects, proven ability to adjust quickly to shifting priorities, multiple demands, ambiguity and rapid change Ability to prioritize and deliver work within a deadline-driven climate Strong communication skills oriented toward working with customers to document their product needs Team player with demonstrated ability in collaborating across customer and Technology organizations

Experience in Data Products and Pipelines, understanding systems


Strong Governance mindset with Aptitude for Data Quality

SAS/SQL/Hive programming skills

Basic Unix skills/MVL Scripts

Knowledge of Big Data/ Hadoop /Cloud/APIs or experience of working in Python programming is a strong plus

Experience working within a complex data warehouse environment is a strong plus 4+ years' experience as a Business Analyst or Business Systems Analyst. Bachelor's Degree is required

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

Competitive base salaries Bonus incentives Support for financial-well-being and retirement Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location) Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need Generous paid parental leave policies (depending on your location) Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) Free and confidential counseling support through our Healthy Minds program Career development and training opportunities

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.


Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.