Job Description

You Lead the Way. We’ve Got Your Back. At American Express, we know that with the right backing, people and businesses have the power to progress in incredible ways. Whether we’re supporting our customers’ financial confidence to move ahead, taking commerce to new heights, or encouraging people to explore the world, our colleagues are constantly redefining what’s possible — and we’re proud to back each other every step of the way. When you join #TeamAmex, you become part of a diverse community of over 60,000 colleagues, all with a common goal to deliver an exceptional customer experience every day. We back our colleagues with the support they need to thrive, professionally and personally. That’s why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually. Function Description: With a focus on digitization, innovation, and analytics, the Global Decision Sciences (GDS) team creates central, scalable platforms and customer experiences to help markets across all of these priorities. Charter is to drive scale for the business and accelerate innovation for both immediate impact as well as long-term transformation of our business. A unique aspect of GDS is the integration of diverse skills across all of its remit. GDS has a very broad range of responsibilities, resulting in a broad range of initiatives around the world. The Amex AI Labs of American Express Corporation is looking for best in class Product Managers to work in a dynamic and rewarding workplace. Amex AI Labs is currently co-located in Bangalore, Gurgaon and New York and involves dynamic and talented product managers with from top tier institutes in India and abroad having research and product development expertise in AI/ML technologies such as - Deep Learning, Data Science, Natural Language Processing, Cloud Technologies and related technical areas. Going beyond building products and solutions for traditional financial domains such as credit and fraud, the team is also working on challenging research problems in domains such as services, human resource management, travel & lifestyle, and many more. The key goal is to progress the state of the art in science and develop products to solve business problems, in a domain-agnostic manner, for American Express. Purpose of the Role: Develop next generation products and platforms in the areas of Artificial Intelligence (AI) to aid solutions to complex business problems for American Express Responsibilities: Amex AI Labs is looking for an experienced product management candidates which can work with UX engineers, Product Analyst, Technology partners for AI Products team in Bangalore/Gurgaon. The team owns Machine Learning Studio (ML Studio), Amex AI Marketplace, Enterprise Intelligence and works closely with end users, business stakeholders and engineers to build innovative ML/AI products from conception to launch. Successful candidates are expected to partner with different business and technology teams in American Express to build capabilities for high impact usecases. We are looking for extremely agile and entrepreneurial candidates who will help innovate and execute product initiatives across the company.

• Lead the ideation and launch of innovative AI/ML products and capabilities
• Define product strategy and roadmap; recommend the nature and scope of present and future state of the ML Platforms.
• Corral and organize experts from business lines, data scientists, and engineers to create shared goals and specs for AI products
• Help the stakeholders to productionize results for AI Products
• Own end-to-end AI/ML product capabilities and drive their developments with a team of world-class engineers and designers.
• Work with complex cross functional teams managing healthy conflicts and drive people towards customer goals and organizations priorities.
• Transform MVPs to production grade capabilities in collaboration with engineering teams

Critical Factors to Success (Outcome Driven): Business Outcomes:

• Apply AI/ML product experience & expertise horizontally in a domain-agnostic manner to solve complex problems in non-traditional financial domains (human-resource/services/customer-listening etc.)
• Innovate ways to evangelize the product to drive Amex wide user adoption
• Contribute to the strategy and roadmap of AI/ML Initiatives to help drive most impact
• Evaluate prospective features in AI Products and ability to prioritise them with changing requirements in the direction of AI adoptions.
• Ensure both AI governance and product level governance in the enterprise context

Leadership Outcomes:

• Put enterprise thinking first, connect the role’s agenda to enterprise priorities and balance the needs of customers, partners, colleagues & shareholders.
• Lead with an external perspective, challenge status quo and bring continuous innovation to our existing offerings
• Demonstrate learning agility, make decisions quickly and with the highest level of integrity
• Lead with a digital mindset and deliver the world’s best customer experiences every day

Past Experience:

• 0-2 years of experience in product management
• Preferred: Experience in managing enterprise-wide AI/ML platforms

Academic Background: Undergraduate/Master’s in Computer Science / Electrical Engineering / Operations Research / Statistics/ Mathematics, MBA from institutes of global repute. Functional Skills:

• Ability & Experience in taking a prototype to a product stage
• Different aspects of product development and management
• Strong quantitative, analytical, and structured problem-solving skills.
• Demonstrate creativity and self-sufficiency along with strong interpersonal/ collaborative skills and experience working in global teams
• Ability to prioritize well, communicate clearly and compellingly and understand how to drive a high level of focus and excellence with a strong, talented opinionated engineering, UX and QA teams
• Excellent verbal and written communications skills
• Experience defining and developing a new product or service.

Technical Skills:

• Familiarity with AI/ML modeling workflows: feature selection and engineering, different ML Model families, optimizations considerations for ML models, deployment and serving challenges
• Strong understanding of AXGBoost and related gradient boosting algorithms
• Familiarity with AI/ML modelling workflows: feature selection and engineering, different ML Model families, optimizations considerations for ML models, deployment and serving challenges
• Excellent understanding of the various AI/ML Model deployment systems and processes with a fair knowledge of various model regulatory and governance policies.
• Experience in designing and building AI products

Knowledge of Platforms:

• Knowledge of Big Data Platforms such as Spark, Hadoop and Amex specific platforms e.g., Cornerstone.
• Knowledge of Cloud platforms such as AWS and Amex specific platforms e.g., eCP
• Knowledge of Big Data Architecture SQL, Kubeflow is preferred

Behavioral Areas: Enterprise Leadership Behaviors

• Set The Agenda: Define What Winning Looks Like, Put Enterprise Thinking First, Lead with an External Perspective
• Bring Others with You: Build the Best Team, Seek & Provide Coaching Feedback, Make Collaboration Essential
• Do It the Right Way: Communicate Frequently, Candidly & Clearly, Make Decisions Quickly & Effectively, Live the Blue Box Values, Great Leadership Demands Courage

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.