Job Description

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.


Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.


Global Risk and Compliance (GRC) is an independent risk management function with an objective of ensuring that American Express operates in a safe, sound and fully compliant manner within all applicable regulatory expectations. GRC creates and maintains the overall risk management framework, performs independent risk management assessment, and monitor risks. Within GRC, the Operational Risk Management (ORM) team facilitates and monitors the implementation of effective operational risk management programs throughout the organization, and oversees risk ownership throughout business units, products, and processes.


The objective of the ORM Issues, Events & Remediation team is to ensure timely identification, response, and resolution of risk events and issues to minimize impact, as well as to prevent recurrence through effective remediation and lesson learning.


GRC is looking for an Analyst of Issues, Events & Remediation focused on ensuring control management is embedded in the day-to-day operations of our organization. It will involve extensive collaboration with multiple partners across numerous business units, functional areas, and geographies.


The Analyst, ORM Issues, Events & Remediation will:


Assist in investigation and conduct root cause analysis to address repeated issue types


Perform quality assurance on documentation of specific issue/ORE type, urgency, severity/impact (e.g., impact analysis)


Assist portions of the remediation process, these may include:


tracking progress


validating resolution efficacy and


communicating status updates to stakeholders


Perform quality assurance on documentation and maintenance records of specific issues/OREs and remediations to ensure transparency and accountability in the issue management process


Identify trends in issues and events associated with a workstream to identify potential systemic risks or control weaknesses within BU processes


Support review of components of the End-to-End (E2E) BU issue resolution process


Perform sample testing of specific issues to ensure resolution is complete and effective


Review data used in preparation of detailed reports on issue status, trends, and outcomes


Support sharing insights, better practices, themes, etc. across the ent erprise

Required Qualifications:

1-2 Years experience in operational risk management (e.g., within Risk and/or Internal Audit function) Understanding of critical operational risk management lifecycle activities


Project management, communication, and interpersonal skills


Experience in process governance, with an understanding of processes that align with policies, regulatory frameworks, and/or operational standards


Analytical and problem-solving skills, with an ability to analyze data, identify trends, and evaluate risk scenarios effectively.

Preferred Qualifications:

Bachelor's degree in finance, Business, Risk Mgmt., or related field; advanced degrees (e.g., MBA, MSc) or certifications are advantageous
Experience in at least one of the following:
Scoping, prioritizing, and support remediation of operational issues
Knowledge of investigating and conducting root cause analysis to address repeated operational risk issue types
Assisting quality assurance on documentation of operational risk issues and events
Recommendation of remediation strategies for operational risk issues and events
Performing Quality Assurance of documentation and maintaining records of operational risk issues and events to ensure transparency and accountability
Supporting the BU E2E issue resolution process

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We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:


Competitive base salaries Bonus incentives Support for financial-well-being and retirement Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location) Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need Generous paid parental leave policies (depending on your location) Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) Free and confidential counseling support through our Healthy Minds program Career development and training opportunities
American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.


Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.