Job Description

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You Lead the Way. We've Got Your Back.

At American Express, we know that with the right backing, people and businesses have the power to progress in incredible ways. Whether we're supporting our customers' financial confidence to move ahead, taking commerce to new heights, or encouraging people to explore the world, our colleagues are constantly redefining what's possible -- and we're proud to back each other every step of the way. When you join #TeamAmex, you become part of a diverse community of over 60,000 colleagues, all with a common goal to deliver an exceptional customer experience every day. We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

Functional Description:

The role within Credit and Fraud Risk (CFR) Operational Excellence (OE) team is part of American Express' first line of defense and is responsible for leading the development and implementation of strategies enabling sustainable growth and best-in-class customer experience while maintaining an effective and efficient control environment and responding with discipline to operational breakdowns. The team is also responsible for comprehensive implementation of the Operational Risk Management framework adopted by the company and consisting of several core components including governance, forward-looking risk assessment, business, and environment internal control factors, reporting and monitoring across CFR globally. The CFR OE team has a global remit with teams in New York, Phoenix, and Gurgaon. This role will be a critical part of the CFR OE team located in Gurgaon.

Key responsibilities include:

• Maintain an effective control environment and respond to operational breakdowns with discipline.
• Partnering closely with CFR colleagues to identify process improvements and implement prevention strategies to strengthen the control environment and mitigate operational risk.
• Collaborate with partners to promote an effective risk management culture by proactively identifying areas of operational risk across processes and capabilities.
• Partner with other teams across the company to standardize methodologies

• Self-motivated, with the ability to handle multiple work streams and ad-hoc tasks simultaneously
• Ability to use Excel and PowerPoint to create reporting and presentations
• Experience compiling information and developing thoughtful material for presentation
• Comfortable challenging the status quo and resolving escalations in a timely fashion
• Proven ability to manage complex tasks
• Strong communicator, with experience of engaging with key stakeholders
• Strong team player

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status, age, or any other status protected by law.

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.