Job Description

Analyst--Client Satisfaction Team (CST)--Deloitte Support Services India Private Limited

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Understanding client objectives is key to creating a winning value proposition; finding solutions to address client requirements leads to successful engagements. Within the Client Satisfaction Team, we play a pivotal role in driving Voice of the Client initiatives by gathering, analyzing, and acting on client feedback to enhance our services and strengthen relationships. If this interests you, why do not you sign up for this role?

Work you will do

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Client satisfaction Tasks

This role will support the VoC (Voic of the Client) manager in the Nordics to successfully drive the programme. More specifically, the team member will support following activities:

Follows the service delivery approach laid down by the manager Process SWIFT data in Excel and upload to Client feedback platform through FTP Upload summaries through Nordics client Feedback platform Update procedures and process-descriptions in the "VoC Master Guide" Respond to inquires from users of the Client Feedback platform Managing user accounts and access rights Send predefined emails to internal stakeholders

Data analysis and visualisation

Check for consistency and accuracy of outputs and data files Work on analysis tools like PPT/Excel to conduct analysis.

Client, Projects, and Team Management

Handle multiple Research & Analytics projects independently. Consistently engage with the Deloitte practitioners/leaders (over IM, telephone, and email) to deliver error free deliverables, while managing the communication flow throughout. Ensure all production is done in compliance with the process guidelines and client specific guidelines. Coordinate with team members and ensure superior product quality and completion of ongoing projects within stipulated timelines. Ensure data confidentiality, integrity, and protection of company's intellectual property.

Work Location: Hyderabad

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Shift Timings: 11 AM to 8 PM

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The team

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Our Client Satisfaction Team team provides exceptional service and works to build long-term, mutually beneficial relationships. Our team members focus on what is possible and guide Deloitte clients to opportunities while taking into account their business culture, organizational structure, resources, and capabilities.

Qualifications

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Required

Science, Engineering, or Business graduate; PGDM or MBA from a premier B-School. Strong analytical and logical reasoning abilities. Extensive experience with Excel and quantitative data Up to 3 years of relevant experience in Research & Analytics Proficiency PowerPoint, Excel, Word, Outlook, and survey development tools such as Confirmit are essential. Experience of working with corporate brand guidelines and templates Extensive experience with Excel and quantitative data Ability to monitor and maintain data quality Analysis of qualitative and quantitative data (nice to have) PowerBI (nice to have) Detail oriented Good professional English proficiency Excellent oral and written communication skills

How you will grow

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At Deloitte, we have invested a great deal to create a rich environment in which our professionals can grow. We want all our people to develop in their own way, playing to their own strengths as they hone their leadership skills. And, as a part of our efforts, we provide our professionals with a variety of learning and networking opportunities--including exposure to leaders, sponsors, coaches, and challenging assignments--to help accelerate their careers along the way. No two people learn in exactly the same way. So, we provide a range of resources including live classrooms, team-based learning, and eLearning. DU: The Leadership Center in India, our state-of-the-art, world-class learning Center in the Hyderabad offices is an extension of the Deloitte University (DU) in Westlake, Texas, and represents a tangible symbol of our commitment to our people's growth and development. Explore DU: The Leadership Center in India

Benefits

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At Deloitte, we know that great people make a great organization. We value our people and offer employees a broad range of benefits. Learn more about what working at Deloitte can mean for you.

Deloitte's culture

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Our positive and supportive culture encourages our people to do their best work every day. We celebrate individuals by recognizing their uniqueness and offering them the flexibility to make daily choices that can help them to be healthy, centered, confident, and aware. We offer well-being programs and are continuously looking for new ways to maintain a culture that is inclusive, invites authenticity, leverages our diversity, and where our people excel and lead healthy, happy lives. Learn more about Life at Deloitte.

Corporate citizenship

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Deloitte is led by a purpose: to make an impact that matters. This purpose defines who we are and extends to relationships with our clients, our people, and our communities. We believe that business has the power to inspire and transform. We focus on education, giving, skill-based volunteerism, and leadership to help drive positive social impact in our communities. Learn more about Deloitte's impact on the world.

Our purpose

Deloitte's purpose is to make an impact that matters for our people, clients, and communities. At Deloitte, purpose is synonymous with how we work every day. It defines who we are. Our purpose comes through in our work with clients that enables impact and value in their organizations, as well as through our own investments, commitments, and actions across areas that help drive positive outcomes for our communities.

Our people and culture

Our inclusive culture empowers our people to be who they are, contribute their unique perspectives, and make a difference individually and collectively. It enables us to leverage different ideas and perspectives, and bring more creativity and innovation to help solve our clients' most complex challenges. This makes Deloitte one of the most rewarding places to work.

Professional development

At Deloitte, professionals have the opportunity to work with some of the best and discover what works best for them. Here, we prioritize professional growth, offering diverse learning and networking opportunities to help accelerate careers and enhance leadership skills. Our state-of-the-art DU: The Leadership Center in India, located in Hyderabad, represents a tangible symbol of our commitment to the holistic growth and development of our people. Explore DU: The Leadership Center in India.

Benefits to help you thrive

At Deloitte, we know that great people make a great organization. Our comprehensive rewards program helps us deliver a distinctly Deloitte experience that helps that empowers our professionals to thrive mentally, physically, and financially--and live their purpose. To support our professionals and their loved ones, we offer a broad range of benefits. Eligibility requirements may be based on role, tenure, type of employment and/ or other criteria. Learn more about what working at Deloitte can mean for you.

Recruiting tips

From developing a stand out resume to putting your best foot forward in the interview, we want you to feel prepared and confident as you explore opportunities at Deloitte. Check out recruiting tips from Deloitte recruiters.
Requisition code: 318728