Job Description

:



Job Title - Analyst/Snr Analyst -Retail Analytics (Liabilities /Operations/Customer Experience)

Place of work -Mumbai

Business Unit - Data & Analytics

Function - COO

Job Purpose :

Analyst/Snr Analyst for Retail Liabilities, Customer Experience & Operations Analytics role

• Works for Analytic execution of Retail Liabilities/Customer Experience & Operations
• Responsible for execution of analytics models, campaigns, mis, dashboard, data management
• Document process ,data codes, data repository, data request , log book for audit and learning purpose
• Ensure seamless execution, increased productivity, FTR, error free execution

Drive automation wherever possible and reduce human calculations by use of more coding tools

Roles & Responsibilities:

The role holder will work on Analytics model , dashboard , campaign, & data support for Retail Liabilities, Customer Experience & Operations, and will

• Build analytic models, campaigns, dashboards for business support
• Collaborate across functions and departments to drive analytically driven business decisions
• Fully accountable for execution of programs
• Drive response fulfillment for campaigns & program evaluation statistically
• Adhere to documented process and audit/compliance requirements in data governance

Business Results

• Help the user in driving their KPIs - by timely execution on monitoring dashboard, pro-active program roll outs, assisting launch of new product, features, and projects.
• Share best practice of one unit in others to ensure seamless replication of Centre of Excellence is done within analytics

Risk, Controls & Conduct

• Ensure error free execution and seamlessly follow a documented process for execution.
• Ensure data is shared only with required and authorized users
• Before sharing of any data (customer sensitive) ensure data governance policies are adhered.
• Enable transparency by communicating the impacts of changing market, credit, reputational and/or finance risks and through regular maintenance of updates to policies / procedures

Managerial & Leadership Responsibilities:

Educational Qualifications:

Graduate - Any

Post Graduate - MBA

Experience:8+ years