Job Description

About MUFG Global Service (MGS)
MUFG Bank, Ltd. is Japan's premier bank, with a global network spanning in more than 40 markets. Outside of Japan, the bank offers an extensive scope of commercial and investment banking products and services to businesses, governments, and individuals worldwide. MUFG Bank's parent, Mitsubishi UFJ Financial Group, Inc. (MUFG) is one of the world's leading financial groups. Headquartered in Tokyo and with over 360 years of history, the Group has about 120,000 employees and offers services including commercial banking, trust banking, securities, credit cards, consumer finance, asset management, and leasing.The Group aims to be the world's most trusted financial group through close collaboration among our operating companies and flexibly respond to all the financial needs of our customers, serving society, and fostering shared and sustainable growth for a better world. MUFG's shares trade on the Tokyo, Nagoya, and New York stock exchanges.For more informat

About Us
MUFG Bank, Ltd. is Japans premier bank, with a global network spanning in more than 40 markets. Outside of Japan, the bank offers an extensive scope of commercial and investment banking products and services to businesses, governments, and individuals worldwide. MUFG Banks parent, Mitsubishi UFJ Financial Group, Inc. (MUFG) is one of the worlds leading financial groups. Headquartered in Tokyo and with over 360 years of history, the Group has about 120,000 employees and offers services including commercial banking, trust banking, securities, credit cards, consumer finance, asset management, and leasing.
The Group aims to be the worlds most trusted financial group through close collaboration among our operating companies and flexibly respond to all the financial needs of our customers, serving society, and fostering shared and sustainable growth for a better world. MUFGs shares trade on the Tokyo, Nagoya, and New York stock exchanges.
MUFG Global Service Private Limited
Established in 2020, MUFG Global Service Private Limited (MGS) is 100% subsidiary of MUFG having offices in Bengaluru and Mumbai. MGS India has been set up as a Global Capability Centre / Centre of Excellence to provide support services across various functions such as IT, KYC/ AML, Credit, Operations etc. to MUFG Bank offices globally. MGS India has plans to significantly ramp-up its growth over the next 18-24 months while servicing MUFGs global network across Americas, EMEA and Asia Pacific
About the Role:
Provide Support to Branches across Asia Pacific for e-banking channel and trade product
Position Title: Analyst
Corporate Title: Analyst
Reporting to: AVP / VP
Location: Bengaluru
Job Profile:
Position details

• Respond branch to inquiries via phone and email regarding status of clients e-banking and trade product registration applications
• Performs registrations of channel related applications
• Acts as checker in registrations of channel related applications
• Meet agreed SLA on applications turnaround time
• Resolve issues related to incomplete forms with respective branches.
• Maintain accurate records of applications, registrations register and clients record database
• Support branches in collating and preparing required reports for internal reporting.

Roles and Responsibilities:

• Support the execution of the division's strategy to embed MUFG Bank in the flow business of our clients
• Deliver a high quality of service to internal and external customers to enhance the bank's reputation and meet customer's expectations
• Support customers and act as the first level of support to their daily queries on matters relating to cash and trade products
• Work in partnership with the other divisions to ensure that transactions are processed accurately and in a timely manner
• Develop knowledge of transaction banking products in order to provide the right level of support to customers and the wider department
• Ensure compliance with relevant regulations and limits
• Maintain good working knowledge of industry trends, products, relevant laws and regulations
• Adhere to all company policies / guidelines
• To provide client support in collaboration with sales team to meet the division's financial target

Job Requirements:

• Good understanding of relevant systems and procedures
• Basic computer operation knowledge and skills
• Good interpersonal skills to deal courteously and effectively with others
• Diploma / Degree holder
• Strong Microsoft office skills

Equal Opportunity Employer
The MUFG Group is committed to providing equal employment opportunities to all applicants and employees and does not discriminate on the basis of race, colour, national origin, physical appearance, religion, gender expression, gender identity, sex, age, ancestry, marital status, disability, medical condition, sexual orientation, genetic information, or any other protected status of an individual or that individual's associates or relatives, or any other classification protected by the applicable laws.

Skills Required