Job Description

You Lead the Way. We’ve Got Your Back. At American Express, we know that with the right backing, people and businesses have the power to progress in incredible ways. Whether we’re supporting our customers’ financial confidence to move ahead, taking commerce to new heights, or encouraging people to explore the world, our colleagues are constantly redefining what’s possible — and we’re proud to back each other every step of the way. When you join #TeamAmex, you become part of a diverse community of over 60,000 colleagues, all with a common goal to deliver an exceptional customer experience every day. We back our colleagues with the support they need to thrive, professionally and personally. That’s why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually. Roles and responsibilities :

• This position is responsible with supporting the telecom infrastructure for TCPS team
• This position will be supporting in monitoring of service levels of the phone processes
• This position is responsible for processing Prepaid Plastic refunds for FIS issued single load and reloadable products
• Reviewing refund claims entered in by Analysts to determine if refund info is valid and can be processed
• Support research/refund of OCMO (Official Check and Money Order), TCC (Travelers Check Card), FSI, and Gold Coin
• Manage and Monitor team mailbox emails for timeliness
• Global Travel Card deceased customer refunds

• 24 / 7 environment

• Post Graduate / Graduate with 2 - 3 yrs. of experience
• Takes personal accountability for achieving individual and shared goals. Good diversity skills - able to work in a multi-cultural, multi-lingual group
• Good interpersonal and communication skills coupled with the ability to collaborate/influence within and outside the company
• Ability to multi task providing seamless customer service
• Must have strong analytical and problem solving skills with close attention to detail
• Must have technical aptitude, and experience in a servicing and production environment
• Language: English.
• Minimum rating of G3L3 in last appraisal.
• The incumbent should not be on counseling at the time of application deadline. American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status, age, or any other status protected by law Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations