Job Description

Business Function
Group Technology and Operations (T&O) enables and empowers the bank with an efficient, nimble and resilient infrastructure through a strategic focus on productivity, quality & control, technology, people capability and innovation. In Group T&O, we manage most the Bank's operational processes and inspire to delight our business partners through our multiple banking delivery channels.
Job Purpose

• To manage all the operational activities, responsible for ensuring smooth & efficient execution of RTGS, NEFT transactions & maintaining accurate records
• Managing & Processing Government e-Market Place and other Government agency business
• End to End ownership to be taken for the process along with People Management.

Key Requirements

• Should have sound knowledge of Cash Management Services -especially- Agency, Government, Tax Accounts and RTGS /NEFT Processing.
• Improve operational Controls and ensure Compliance to all regulations.
• Handling budgeting for the department.
• Driving STP, efficiency and productivity of the unit
• Team Management & Productivity Tracking.
• Project Management

Job Duties & Responsibilities

• Ensuring compliance with regulatory guidelines and internal policies of cash operations
• Collaborating with risk management team to identify and mitigate the risks through self-assessment.
• Excellent Client / Customer management skills, business orientation
• To manage processes and metrics on a day-to-day basis
• To provide proper guidance and support to the team as required, capability to identify areas of risk and ensure proper mitigates and controls are put in place.
• Review of various account reconciliation within team & ensure there is no ageing break open for investigation.
• Root Cause Analysis of issues / errors and ensuring corrective and preventive actions are in place.
• Respond to Ad-Hoc regulatory requirements and act as single point of point for support functions including compliance, legal, technology and other teams.

Required Experience

• Good understanding of FEMA and other regulations related to Banking operations.
• Capable of Identifying risk across process
• Strong managerial skills
• Stakeholder Management
• Effective Communication skills
• A positive attitude to work in a team and provide proper assistance and support to the team as required.

Education / Preferred Qualifications

• Graduate / Postgraduate
• Overall experience of 15 to 20 Years in the Financial Services industry.

Core Competencies

• Leadership
• Customer Focus
• Performance & Results Orientation
• Strong communication and persuasive skills
• Teamwork
• Professional Excellence
• Operational, Product and Process Risk Management
• High level of thinking and execution capabilities

Technical Competencies

• Good knowledge on Microsoft applications - Should be proficient in Excel.
• Basic understanding of transaction banking products and associated technology platforms and operational procedures

Work Relationship

• Team Player
• Multitasking skills
• Self-Learner