Job Description

Business Function
Group Technology and Operations (T&O) enables and empowers the bank with an efficient, nimble and resilient infrastructure through a strategic focus on productivity, quality & control, technology, people capability and innovation. In Group T&O, we manage the majority of the Bank's operational processes and inspire to delight our business partners through our multiple banking delivery channels.
Responsibilities:

• 24/7 System Monitoring & Recovery: Perform continuous system monitoring and execute Standard Operating Procedures (SOPs) for incident detection and recovery to maintain high availability, participating in an on-call rotation to provide 24/7 operational support.
• Site Reliability Engineering (SRE): Champion and integrate SRE principles into our operational practices and system designs.
• Service Lifecycle Management: Oversee the deployment, ongoing support, and monitoring of new and existing services, platforms, and application stacks.
• Incident Reduction & Performance: Proactively improve system monitoring and alerting mechanisms to significantly reduce incident resolution times.
• Release & Deployment Management: Manage the end-to-end patching, release, and deployment functions, ensuring seamless delivery.
• Environmental Optimization: Collaborate with engineering and application development teams to enhance system performance through strategic environment upgrades and continuous improvements.
• Stakeholder Communication & Documentation: Effectively communicate complex technical concepts to both technical and non-technical audiences. Develop and maintain comprehensive support procedures to ensure consistent environment maintenance and support.

Skills Required